Why case studys from Mergen?
Every case study lists hard outcome metrics โ cycle time, cost, quality, NPS โ not soft win statements.
Programmes spanning Fortune-500 banks, top-10 insurers, global manufacturers, 32-hospital health systems.
Each transformation distills into a repeatable architecture pattern โ codified in our delivery library.
A satellite provider unified ITOM across 24 ground stations + network ops. Outage response time down 51%.
Read case study โA wireless tower operator managed $800M in active deployment + colocation projects on ServiceNow SPM. Project on-time rate up from 64% to…
Read case study โA mobile MVNO built end-to-end customer-acquisition + lifecycle on Marketing Cloud. Cost per acquisition down 28%; churn down 14 points.
Read case study โA major US city deployed 80+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department productivity up 38%.
Read case study โA defense agency hardened cybersecurity across DoD-aligned systems with NIST RMF compliance. Continuous-monitoring evidence collected automatically.
Read case study โA specialty pharmacy chain modernized IT service management across 480 locations. Pharmacy-system uptime 99.99%; tech-related dispensing errors down 64%.
Read case study โA medical-device manufacturer rebuilt FDA QSR-aligned quality management on ServiceNow. CAPA cycle time down 51%; FDA inspection: zero findings.
Read case study โA genomic-research lab built a multi-cloud genomic-data platform. Researcher time-to-results: weeks โ hours; HIPAA + IRB compliance maintained.
Read case study โA behavioral-health network rolled out HRSD for 80-site clinician workforce. Clinician burnout reduced 18%; HR satisfaction up 32 NPS points.
Read case study โA value-based-care organization built outcomes analytics across 240 PCPs + 14 specialist networks. Quality-metric performance improved across 18 of 22 measures.
Read case study โA regional grocery chain built real-time supply chain visibility across 320 stores + 4 DCs. Out-of-stock rates down 47%; spoilage down 28%.
Read case study โA department store chain unified omnichannel orchestration across 240 stores + e-comm + marketplaces. Order-fulfillment cost per unit down 22%.
Read case study โAn off-price retailer launched a Commerce Cloud experience preserving the in-store treasure-hunt feel online. Unique-visit-to-purchase rate up 34%.
Read case study โA multi-brand beauty company unified loyalty + Marketing Cloud across 7 brands. Cross-brand purchase rate up 32%.
Read case study โA sporting goods retailer rebuilt inventory allocation with ML across 180 stores. Stockout-driven lost sales down 32%; markdowns down 18%.
Read case study โA payments processor modernized merchant IAM covering 240,000 merchant accounts. PCI compliance maintained; merchant-onboarding cycle halved.
Read case study โA regional health plan rolled out CSM for member services across 2.4M members. Inquiry-resolution time down 38%; CMS Star Rating improved 1…
Read case study โA Registered Investment Advisor with $14B AUM rolled out Sales Cloud + FSC for 240 advisors. AUM growth from existing clients up…
Read case study โA global investment bank deployed sub-second SecOps detection across 14 trading floors. Trading-related security incidents down 89%; zero trading disruptions.
Read case study โA capital-markets firm built ITOM coverage for trading systems with sub-100ms event correlation. Trading-system uptime: 99.999% sustained.
Read case study โA specialty MGA (Managing General Agent) coordinated brokers + carriers on ServiceNow CSM. Submission-to-quote cycle compressed 41%.
Read case study โA national mortgage servicer with 2M loans modernized borrower-facing IT operations on ServiceNow ITSM. CFPB complaint rate dropped 38%.
Read case study โA 14-credit-union cooperative deployed shared-services HRSD. Cross-credit-union employee mobility enabled; cost per HR transaction down 47%.
Read case study โA top law firm shipped 24 Power Platform apps for matter-management workflows. Lawyer time on coordination tasks down 38%.
Read case study โEvery Mergen case study was written by a working practitioner. Want a conversation with one of them?
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