An industrial distributor migrated to Dynamics 365 with distribution-specific extensions. Inventory turns up 24%; customer fill-rate up 6 percentage points.
Read case study →A tier-1 bank integrated ServiceNow (back-office), Salesforce (front-office), Microsoft (productivity) into a unified employee + customer experience.
Read case study →A health system unified clinical operations (ServiceNow), patient experience (Salesforce Health Cloud), and clinician productivity (Microsoft) onto a shared identity + data…
Read case study →A life insurer extended HRSD to support broker network operations alongside internal HR. Broker operations cycle time down 38%.
Read case study →A tier-1 telco rolled out HRSD for 14,000 field engineers with mobile-first UX. Field-engineer NPS on HR services up 38 points.
Read case study →An industrial manufacturer rolled out CSM to support its 1,800-distributor network. Distributor-issue resolution down 51%; distributor revenue up 18%.
Read case study →A specialty retailer rolled out HRSD to 32,000 store associates with mobile-first UX. Associate engagement on HR services up 6×.
Read case study →A global bank's 22-market multi-cloud strategy aligned workload placement to data-residency, concentration-risk, and regulatory-resilience rules.
Read case study →A health system architected multi-cloud (Azure primary, AWS DR) for clinical-workload survivability. 90-min RTO; 15-min RPO; quarterly drills validate readiness.
Read case study →A global bank consolidated multi-vector cybersecurity (DDoS, phishing, insider threat, account takeover) on a unified ServiceNow SecOps + Splunk SIEM stack.
Read case study →A multi-state health system built unified cybersecurity covering HIPAA + HITRUST controls plus ransomware readiness. Recovery validation runs quarterly.
Read case study →An industrial manufacturer unified cybersecurity across IT + OT with Purdue-model preservation. ICS-targeted incidents detected in minutes, not days.
Read case study →A specialty retailer hardened PCI-DSS posture across e-comm + 800 stores. PCI audit zero findings; customer-data incidents down 89%.
Read case study →A tier-1 telco hardened 5G + SS7 protocol-layer security. SS7 fraud incidents down 84%; 5G slice security in production.
Read case study →Mergen ran a 3-year continuous enhancement programme on a global bank's ServiceNow estate. 240+ enhancements shipped; cumulative outcome $80M.
Read case study →A specialty retailer outsourced 24×7 ServiceNow managed support to Mergen. SLA performance: 99.4% over 18 months; sustained operational improvement compounding.
Read case study →Mergen runs a tier-1 bank's ServiceNow CoE end-to-end — platform operations, governance, upgrades, and continuous improvement. 3 years sustained.
Read case study →A 14-municipality cooperative deployed Dynamics 365 for shared back-office services. Per-municipality operations cost down 38%.
Read case study →A specialty retailer built customer-360 BI unifying direct-to-consumer + wholesale data. Cross-channel customer LTV up 24%.
Read case study →A fashion retailer deployed Marketing Cloud personalization across 14M customer records. Email engagement up 5×; cart-recovery revenue up 47%.
Read case study →A tier-1 bank ran Mergen's 9-dimension platform assessment on its ServiceNow estate. Top-3 levers identified delivered $40M Y1 outcome.
Read case study →A mid-market manufacturer (3,200 employees) deployed ServiceNow ITSM in 14 weeks fixed-scope. Live on plan, on budget; no surprise change orders.
Read case study →A major city government deployed 60+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department-operations productivity up 40%.
Read case study →A private bank deployed Now Assist on its 1,800 wealth advisors. Client-meeting prep time reduced 47%; cross-sell opportunity surfacing automated.
Read case study →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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