A leading US oncology research center modernized clinical trial ops — patient enrollment cycle time down 31%.
Read case study →A 32-hospital health system tackled clinician burnout by moving non-clinical workflows off Epic and onto ServiceNow Healthcare Workflows.
Read case study →A regional health plan rolled out CSM for member services across 2.4M members. Inquiry-resolution time down 38%; CMS Star Rating improved 1…
Read case study →A genomic-research lab built a multi-cloud genomic-data platform. Researcher time-to-results: weeks → hours; HIPAA + IRB compliance maintained.
Read case study →A behavioral-health network rolled out HRSD for 80-site clinician workforce. Clinician burnout reduced 18%; HR satisfaction up 32 NPS points.
Read case study →A value-based-care organization built outcomes analytics across 240 PCPs + 14 specialist networks. Quality-metric performance improved across 18 of 22 measures.
Read case study →A health network deployed NLP to synthesize clinical notes for care-coordination summaries. Care-coordination cycle compressed 47%.
Read case study →A health system architected multi-cloud (Azure primary, AWS DR) for clinical-workload survivability. 90-min RTO; 15-min RPO; quarterly drills validate readiness.
Read case study →A health system unified clinical operations (ServiceNow), patient experience (Salesforce Health Cloud), and clinician productivity (Microsoft) onto a shared identity + data…
Read case study →A multi-state health system built unified cybersecurity covering HIPAA + HITRUST controls plus ransomware readiness. Recovery validation runs quarterly.
Read case study →A multi-state hospital system built an operational-resilience programme on ServiceNow. Critical-service recovery objectives validated quarterly.
Read case study →A health system built enterprise data governance covering clinical, claims, and operational data domains. HIPAA + 21 CFR Part 11 audit-ready.
Read case study →A multi-state health system deployed Now Assist on clinical-documentation workflows. Clinician note-taking time reduced 38%.
Read case study →A 12-hospital network managed $400M annual capital projects on ServiceNow SPM. Project on-time delivery improved from 58% to 88%; portfolio reallocation now…
Read case study →A health system built an MLOps platform supporting 14 clinical-decision-support models. Model deployment time: 6 weeks → 3 days; full audit trail…
Read case study →A hospital system shipped 32 Power Platform apps for niche clinical workflows that didn't justify EHR customization. Clinician hours reclaimed: 14,000+ annually.
Read case study →A health system architected multi-cloud DR with Azure as primary and AWS as DR. RTO compressed to 90 minutes; RPO under 15…
Read case study →A regional health plan deployed Marketing Cloud for member engagement on preventive-care campaigns. Annual wellness-visit completion up 23%.
Read case study →A multi-state health system built an Azure-based clinical data platform unifying EHR, claims, and operational data. Population-health analytics queries that took hours…
Read case study →A 9-hospital network unified four legacy service desks onto a single ServiceNow ITSM instance with clinician-grade SLAs. Critical-incident MTTR dropped from 38…
Read case study →A healthcare network deployed ITOM with discovery, service mapping, and event correlation on clinical systems. EHR availability sustained at 99.99% across cutover…
Read case study →An academic medical centre achieved HITRUST CSF certification with continuous-monitoring evidence collected from ServiceNow SecOps. Audit-prep effort reduced 84%.
Read case study →A 12-facility, 18,000-employee health system unified HR and patient services on ServiceNow — cutting patient wait times 45% and lifting clinician satisfaction…
Read case study →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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