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CASE STUDY

Health Network: Now Assist for Clinical Documentation

A multi-state health system deployed Now Assist on clinical-documentation workflows. Clinician note-taking time reduced 38%.

May 9, 2026 · 2 min read · By admin
At a glance
38% CHANGE
Industry
Healthcare
Topics
HRSD · Now Intelligence / AI · Servicenow
Published
May 2026
Headline outcome
38% Clinician documentation time: down 38%

Measured outcomes

What this programme actually delivered.

38%

Clinician documentation time: down 38%

-22%

Clinician burnout score: -22%

78%

Adoption: 78% of clinicians actively using within 90 days

The challenge

Clinicians at a multi-state health system spent 1.5-2.5 hours per shift on documentation — a major contributor to burnout. The health system wanted AI-assisted documentation that respected clinical context and HIPAA.

What we built

Now Assist deployed on clinical-administrative workflows (referrals, on-call coordination, equipment service). HIPAA-grounded summarization with audit trails. Clinical-IT-team trained on prompt patterns specific to clinical workflow.

Outcomes

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