Module / Topic: Servicenow

Browse Mergen content

Mergen Named Leader in Everest Group PEAK Matrix for ServiceNow Services
Everest Group has named Mergen a Leader in the PEAK Matrix Assessment for ServiceNow Services 2027.
Mergen Engineering Academy Opens in Tokyo and Toronto
Mergen’s Engineering Academy expands to Tokyo and Toronto, taking annual capacity to 320+ trained platform engineers.
Mergen Acquires Specialist ServiceNow Boutique to Strengthen Public Sector Practice
Mergen has acquired a US-based specialist ServiceNow boutique focused on state and local government — adding 140 platform engineers.
Mergen Q2 2028 Newsletter — Awards Season + New Industry Practice Launches
Q2 awards season highlights, new industry practice launches in Aerospace + Defense, and customer wins from Q2.
Commercial Real Estate REIT — Facilities Workflow Across 1,400 Properties
A commercial real estate REIT unified facilities ops across 1,400 properties on ServiceNow Workplace Service Delivery.
Major Airport Authority — Operations Platform Modernization
A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.
Global Shipping Line — Port-Call Management on Now Platform
A top-10 global shipping line digitized port-call coordination across 380 ports — voyage delays cut 22%.
Oncology Research Center — Clinical Trial Operations on ServiceNow
A leading US oncology research center modernized clinical trial ops — patient enrollment cycle time down 31%.
Major Museum Network — Visitor Experience + Operations Platform
A major museum network with 21 institutions unified visitor experience + operations on ServiceNow — 18M annual visitors.
Major Zoo Operations — Animal-Care Workflow + Visitor Experience Platform
A major US zoo unified animal-care workflow with visitor experience on ServiceNow — niche but real.