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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Every Manufacturing capability.
Every Outcome, One Partner.

Connect the line, the floor, and the cloud

Mergen integrates MES, SCADA, and ERP into a single operating picture, surfacing OEE, downtime, and cycle-time analytics across line, plant, and enterprise.

Explore Smart Factory
⚙️ Smart Factory
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Global Manufacturer — 5 plants

Mergen unified three MES platforms onto a real-time OEE pipeline; line supervisors see deviations within 30 seconds of occurrence.

Mergen Delivered:
OEE up from 67% to 84%
$12M / yr in throughput gains
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Resilient, transparent, supplier-aware supply chains

Mergen designs supplier collaboration portals, demand-sensing analytics, and integrated S&OP platforms, surfacing risk events the moment upstream data shifts.

Explore Supply Chain
🔗 Supply Chain
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Industrial Components Group

Mergen rolled out a supplier portal across 1,800 vendors with EDI / API ingestion and a Mergen-built early-warning model.

Mergen Delivered:
$45M working capital released
12-day forecast accuracy improved
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Predict failures before they cost a shift

Mergen combines sensor telemetry, historian data, and ML to flag asset degradation early, routing anticipatory tickets so the right technician arrives prepared.

Explore Predictive Ops
🔮 Predictive
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Continuous-Process Plant

Predictive models trained on 2 years of historian data flag bearing-wear and seal failures 14-30 days before they manifest.

Mergen Delivered:
70% reduction in unplanned downtime
$6M / yr saved on emergency repairs
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Quality systems that learn from every batch

Mergen modernises QMS and CAPA workflows with computer-vision inspection, automated SPC, and closed-loop CAPA, freeing quality engineers for root-cause work.

Explore Quality 4.0
Quality
FDA-Regulated Device Maker

Mergen integrated TrackWise + ServiceNow + ML-based vision inspection on three high-volume lines.

Mergen Delivered:
70% fewer defects on inspected lines
100% FDA audit pass rate, 4 years

Why Manufacturers
Partner with Mergen

Plant-Floor Savvy

Built by people who know the plant floor

Our consultants have walked plants from automotive to semiconductor to pharma. We know what a control engineer values, and what won't survive contact with the line.

Our Approach

OT/IT Bridge

OT meets IT cleanly

We work with PLCs, historians, and SCADA layers, not just ERPs. Edge architectures respect plant networks and the Purdue model without constraining innovation.

OT/IT Capabilities

Multi-Cloud

Cloud or on-prem

Latency-sensitive workloads stay close to the line; analytics push to the cloud. We architect both, and the integrations between them, based on what each workload needs.

Cloud Strategy

Outcomes

Tied to OEE & cost

Engagements scoped against OEE, defect rate, downtime cost, and inventory turns. Measurable and repeatable.

How We Measure

MANUFACTURING SUCCESS

Industry 4.0 Outcomes
at Scale

Real results from automotive, industrial, life sciences, and process manufacturing — measured in OEE points, defect reduction, and downtime hours saved.

See All Manufacturing Stories →
Industrial

Global Manufacturer

320%

ROI in year one

Industry 4.0 transformation across 5 plants — 99.5% uptime, 70% fewer defects.

Read Case Study →
Components

Industrial Components Group

$45M

working capital released

Supplier portal + demand sensing across 1,800 vendors and 12 forecasting models.

Read Case Study →
Process

Continuous-Process Plant

70%

reduction in unplanned downtime

Predictive maintenance on bearings, seals, and pumps — $6M/yr in avoided emergencies.

Read Case Study →
Life Sciences

FDA-Regulated Device Maker

100%

FDA audit pass rate

TrackWise + ServiceNow + computer-vision inspection across high-volume lines.

Read Case Study →

Modernizing Your
Manufacturing Operations?

Whether it's a smart-factory rollout, a supply-chain rebuild, or a predictive-maintenance pilot — let's design the path forward together.

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Talk to a Manufacturing Expert

Book a 30-minute call with a senior architect from our manufacturing practice.

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Free OEE Assessment

We benchmark your line(s) against industry peers and identify the top three OEE levers.

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Manufacturing Case Studies

See how peers have lifted OEE, cut defects, and modernized supply chains with Mergen.

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Start a Pilot

From smart-factory pilot to enterprise rollout — we scope a fixed-outcome engagement in 48 hours.

Contact Book Demo