Specialty
Top Retail Brand
32%
lift in online conversion
Headless commerce + unified OMS replatform across 200 stores in 9 months.
Read Case Study →Mergen unifies digital storefronts, POS, and order management with real-time inventory and a customer record that follows shoppers across every channel.
Explore CommerceMergen replatformed a legacy commerce stack onto headless + Commerce Cloud with unified OMS in 9 months.
Mergen modernises task management, audits, and incident handling across store networks, delivering standardised work to associates and real-time compliance to managers.
Explore Store OpsStandardized work pushed to mobile across 800 stores; district managers see exception-level dashboards in real time.
Mergen designs demand sensing, allocation, and replenishment platforms that reduce stockouts and markdowns at the same time.
Explore Supply ChainReplenishment ML + style-color allocation rules cut overstock by 18% while improving in-stock by 4 points.
Mergen builds CDP and loyalty platforms with consent and preference management built in, so personalisation is earned through trust, not intrusion.
Explore Customer DataMergen unified 7 brand databases into a single CDP feeding Marketing Cloud, paid media, and the loyalty engine.
Channel Agnostic
We architect for the customer journey across store, app, marketplace, and social, with the KPIs that matter unified in one view.
Our Approach →Operations at Scale
From the floor to the boardroom: standardized work for associates, exception management for managers, and real-time dashboards for executives.
Operations Capabilities →Data Ethics
Consent and preference management are core, not bolted on. We use first-party data responsibly and respect every opt-out.
Data Ethics →Outcomes
Engagements scoped to conversion, AOV, in-stock, markdown rate, and labor productivity. We measure weekly.
How We Measure →RETAIL SUCCESS
Real outcomes for specialty, apparel, grocery, and CPG brands — measured in conversion, in-stock, markdown, and customer lifetime value.
See All Retail Stories →Top Retail Brand
lift in online conversion
Headless commerce + unified OMS replatform across 200 stores in 9 months.
Read Case Study →Specialty Retailer
faster issue resolution
ServiceNow Store Ops mobile task management across 800 stores.
Read Case Study →Apparel Retailer
annual markdown savings
Replenishment ML + allocation rules; in-stock improved 4 points, overstock down 18%.
Read Case Study →Multi-Brand Retailer
lift in repeat purchase
CDP unifying 7 brand databases; loyalty + Marketing Cloud + paid media all aligned.
Read Case Study →Commerce, store ops, supply chain, customer data — let's scope an outcome-led engagement.
Book a 30-minute call with a senior architect from our retail/CPG practice.
We benchmark your omnichannel stack and identify the top three growth levers.
See how retailers have lifted conversion, cut markdowns, and modernized stores.
From a focused pilot to enterprise rollout — we scope a fixed-outcome engagement in 48 hours.