Mergen unifies digital storefronts, POS, and order management with real-time inventory and a customer record that follows shoppers across every channel.
Mergen replatformed a legacy commerce stack onto headless + Commerce Cloud with unified OMS in 9 months.
Mergen modernises task management, audits, and incident handling across store networks, delivering standardised work to associates and real-time compliance to managers.
Standardized work pushed to mobile across 800 stores; district managers see exception-level dashboards in real time.
Mergen designs demand sensing, allocation, and replenishment platforms that reduce stockouts and markdowns at the same time.
Replenishment ML + style-color allocation rules cut overstock by 18% while improving in-stock by 4 points.
Mergen builds CDP and loyalty platforms with consent and preference management built in, so personalisation is earned through trust, not intrusion.
Mergen unified 7 brand databases into a single CDP feeding Marketing Cloud, paid media, and the loyalty engine.
Channel Agnostic
We architect for the customer journey across store, app, marketplace, and social, with the KPIs that matter unified in one view.
Operations at Scale
From the floor to the boardroom: standardized work for associates, exception management for managers, and real-time dashboards for executives.
Data Ethics
Consent and preference management are core, not bolted on. We use first-party data responsibly and respect every opt-out.
Outcomes
Engagements scoped to conversion, AOV, in-stock, markdown rate, and labor productivity. We measure weekly.
RETAIL SUCCESS
Real outcomes for specialty, apparel, grocery, and CPG brands — measured in conversion, in-stock, markdown, and customer lifetime value.
See All Retail Stories →Microsoft Fabric + Power Platform at a Top-50 Specialty Retailer
87 → 64 apps (23 retired); 31 modernized
A specialty retailer modernized 87 store-ops apps onto Microsoft Fabric + Power Platform — 6 months end-to-end.
Explore Industry →Regional Grocery Chain
Out-of-stock rates: down
A regional grocery chain built real-time supply chain visibility across 320 stores + 4 DCs. Out-of-stock rates down 47%; spoilage down 28%.
Explore Industry →Department Store Chain
Order-fulfillment cost per unit: down
A department store chain unified omnichannel orchestration across 240 stores + e-comm + marketplaces. Order-fulfillment cost per unit down 22%.
Explore Industry →Off-Price Retailer
Unique-visit-to-purchase rate: up
An off-price retailer launched a Commerce Cloud experience preserving the in-store treasure-hunt feel online. Unique-visit-to-purchase rate up 34%.
Explore Industry →Beauty Brand
Cross-brand purchase rate: up
A multi-brand beauty company unified loyalty + Marketing Cloud across 7 brands. Cross-brand purchase rate up 32%.
Explore Industry →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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