Federal
Government Agency
30K+
hours reclaimed annually
Workflow automation across 12 departments, freeing workers for citizen-facing services.
Read Case Study →Modernized portals, case management, and contact centres that raise service quality, accelerate resolution, and lower cost to serve.
Explore Citizen ServicesMergen consolidated 7 legacy portals into a single citizen experience with verified identity and 508-compliant UX.
Streamlined HR, onboarding, and case workflows that reduce administrative burden and free public servants to focus on mission delivery.
Explore Workforce OpsWorkflow automation across 12 departments — process pain points eliminated, employees freed for citizen-facing work.
Continuous security and automated controls that safeguard sensitive assets, reduce risk exposure, and keep every action audit ready.
Secure Your AgencySOAR playbooks across 12 departments + automated FISMA evidence collection.
Unified data and real-time performance visibility that help leaders measure impact, allocate resources, and act with confidence.
Unlock Your DataMergen stood up a real-time outbreak-monitoring data platform on Azure Government with cross-agency sharing.
Mission Alignment
Our consultants understand the realities of procurement, security, accessibility, and accountability, and design within them rather than around them.
Our Approach →Compliance Native
Our cloud reference architectures and security models are designed to meet government compliance and identity requirements from day one.
Compliance Posture →Modular Delivery
We deliver in quarterly milestones, not multi-year programs. Each milestone is a tested, deployable improvement to the citizen or workforce experience.
Delivery Model →Outcomes
Engagements scoped to the metrics that matter: citizen satisfaction, time-to-service, audit posture, and cost-per-transaction. Real results, transparently shared.
How We Measure →PUBLIC SECTOR SUCCESS
Real outcomes for federal, state, local, and public-health agencies — measured in citizen NPS, hours reclaimed, audit posture, and cost-per-transaction.
See All Public-Sector Stories →Government Agency
hours reclaimed annually
Workflow automation across 12 departments, freeing workers for citizen-facing services.
Read Case Study →State Agency
self-service inquiry rate
Citizen portal consolidation — 7 legacy portals into one identity-verified experience.
Read Case Study →Federal Agency
mean time to respond
SOAR playbooks + FISMA evidence collection across 12 departments.
Read Case Study →Public Health Agency
faster outbreak detection
Real-time outbreak-monitoring platform on Azure Government with 11-agency data sharing.
Read Case Study →Citizen experience, workforce operations, cyber, data — let's scope an outcome-led engagement.
Book a 30-minute working session with a senior architect from our public-sector practice.
We map two citizen or workforce service journeys and identify the top three automation opportunities.
Read how agencies have transformed citizen and workforce services with Mergen.
From a focused pilot to multi-year program — we scope a fixed-outcome engagement in 48 hours.