Public Sector
Major Zoo Operations
+34%
Animal-care record traceability: digital, audit-ready
A major US zoo unified animal-care workflow with visitor experience on ServiceNow — niche but real.
Explore Industry →Modernized portals, case management, and contact centres that raise service quality, accelerate resolution, and lower cost to serve.
Mergen consolidated 7 legacy portals into a single citizen experience with verified identity and 508-compliant UX.
Streamlined HR, onboarding, and case workflows that reduce administrative burden and free public servants to focus on mission delivery.
Workflow automation across 12 departments — process pain points eliminated, employees freed for citizen-facing work.
Continuous security and automated controls that safeguard sensitive assets, reduce risk exposure, and keep every action audit ready.
SOAR playbooks across 12 departments + automated FISMA evidence collection.
Unified data and real-time performance visibility that help leaders measure impact, allocate resources, and act with confidence.
Mergen stood up a real-time outbreak-monitoring data platform on Azure Government with cross-agency sharing.
Mission Alignment
Our consultants understand the realities of procurement, security, accessibility, and accountability, and design within them rather than around them.
Compliance Native
Our cloud reference architectures and security models are designed to meet government compliance and identity requirements from day one.
Modular Delivery
We deliver in quarterly milestones, not multi-year programs. Each milestone is a tested, deployable improvement to the citizen or workforce experience.
Outcomes
Engagements scoped to the metrics that matter: citizen satisfaction, time-to-service, audit posture, and cost-per-transaction. Real results, transparently shared.
PUBLIC SECTOR SUCCESS
Real outcomes for federal, state, local, and public-health agencies — measured in citizen NPS, hours reclaimed, audit posture, and cost-per-transaction.
See All Public-Sector Stories →Major Zoo Operations
Animal-care record traceability: digital, audit-ready
A major US zoo unified animal-care workflow with visitor experience on ServiceNow — niche but real.
Explore Industry →Major Symphony Orchestra
Unified patron profile across 5 source systems
A major US symphony orchestra unified patron experience on Salesforce — subscription renewal +18%.
Explore Industry →Major Airport Authority
Zero major ops outages in year 1 (vs 4 in prior year)
A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.
Explore Industry →Major Museum Network
Member NPS +21 points
A major museum network with 21 institutions unified visitor experience + operations on ServiceNow — 18M annual visitors.
Explore Industry →State Medicaid Agency
Eligibility cycle: 18 days → 7 days (P50)
A US state Medicaid agency replaced 3 legacy intake systems with ServiceNow CSM — 4.2M members, faster eligibility decisions.
Explore Industry →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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