A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.
Read case study →A leading US oncology research center modernized clinical trial ops — patient enrollment cycle time down 31%.
Read case study →A major museum network with 21 institutions unified visitor experience + operations on ServiceNow — 18M annual visitors.
Read case study →A major US zoo unified animal-care workflow with visitor experience on ServiceNow — niche but real.
Read case study →A major US symphony orchestra unified patron experience on Salesforce — subscription renewal +18%.
Read case study →A retail bank correlated 18 observability tools to ServiceNow CSDM via Databricks — service-health view that survived an outage drill.
Read case study →24 mid-sized US community banks formed a shared-services coalition on ServiceNow — half the cost of going it alone.
Read case study →A US state Medicaid agency replaced 3 legacy intake systems with ServiceNow CSM — 4.2M members, faster eligibility decisions.
Read case study →A regulated European bank wired Azure OpenAI into ServiceNow Now Assist for case-summarization while keeping data residency intact.
Read case study →A specialty retailer modernized 87 store-ops apps onto Microsoft Fabric + Power Platform — 6 months end-to-end.
Read case study →A Fortune 50's 280-attorney legal department moved off email + SharePoint onto ServiceNow Legal Service Delivery — matter cycle time down 32%.
Read case study →A 32-hospital health system tackled clinician burnout by moving non-clinical workflows off Epic and onto ServiceNow Healthcare Workflows.
Read case study →A $5B fintech's 4,400-engineer org adopted DORA-aligned SDLC governance on ServiceNow — deploy frequency up 3.2x.
Read case study →A Fortune 100 industrial conglomerate consolidated 14 finance shared service centres into 3 hubs on ServiceNow, retiring 9 legacy ticketing tools.
Read case study →A global CPG built a tier-1+tier-2 supplier-risk early warning system after 3 disruptive years (pandemic, Suez, Red Sea).
Read case study →A top-20 US bank modernized from 19 data warehouses + lakes to a single Azure Synapse + Data Cloud platform with 91%…
Read case study →A satellite provider unified ITOM across 24 ground stations + network ops. Outage response time down 51%.
Read case study →A wireless tower operator managed $800M in active deployment + colocation projects on ServiceNow SPM. Project on-time rate up from 64% to…
Read case study →A mobile MVNO built end-to-end customer-acquisition + lifecycle on Marketing Cloud. Cost per acquisition down 28%; churn down 14 points.
Read case study →A major US city deployed 80+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department productivity up 38%.
Read case study →A defense agency hardened cybersecurity across DoD-aligned systems with NIST RMF compliance. Continuous-monitoring evidence collected automatically.
Read case study →A federal civilian agency replaced legacy systems with Dynamics 365 for citizen service delivery. Service-delivery time down 44%; FedRAMP-aligned.
Read case study →A state education department built a student-outcome analytics platform unifying 1,400 districts. Achievement-gap analysis now district-actionable.
Read case study →A regional first-responder agency modernized CAD + records management. Dispatch time down 32%; CJIS compliance maintained.
Read case study →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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