Measured outcomes
Per-bank ServiceNow cost ~50% of stand-alone benchmark
BSA/AML alert workflow standardized across 24 banks
Regulatory exam preparation cycle 35% faster
3 additional banks joined coalition in year 2
24 mid-sized US community banks (each $2B-$15B in assets) couldn’t individually justify enterprise ServiceNow. But collectively they had ~9,000 employees and shared regulatory + operational pain. The coalition CIO wanted a shared instance pattern.
Shared multi-tenant ServiceNow instance via the coalition. Bank-by-bank data isolation enforced at platform layer. Shared workflow templates (BSA/AML alerts, regulatory exam intake, vendor risk). Per-bank customization via scoped applications. Coalition governance for shared roadmap.
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