Manufacturing
Manufacturing Conglomerate
8wk
to first production use
Non-conformance reporting app for 3,000 quality engineers across 14 plants.
Read Case Study →Mergen designs custom applications in App Engine Studio with the rigor of pro-code development, including source control, testing, and monitoring. The result is a low-code surface that citizen developers can extend, built on a back end the platform team can govern.
Explore App EngineA non-conformance reporting app shipped to 14 plants in 8 weeks. Replaced a SharePoint + email process used by 3,000 quality engineers.
Workflow Studio, formerly Flow Designer, orchestrates complex business processes across HR, finance, IT, and external systems. Mergen designs workflows that are testable, observable, and resilient, with explicit error paths and defined SLAs at every step.
Explore Workflow StudioMergen designed an end-to-end onboarding flow spanning HRSD, ITSM, and a custom badging app — every step instrumented.
Mergen designs Performance Analytics scorecards, breakdowns, and forecast widgets that surface platform health and business outcomes rather than surface-level usage metrics.
Explore AnalyticsAn exec scorecard tracking 14 KPIs across IT, HR, and Patient Service Delivery — refreshed nightly.
Mergen extends Now Assist and Now Intelligence into custom applications, including summarization, prediction, and conversational interfaces, grounded in the organization's own knowledge base with audit trails and human-in-the-loop oversight where required.
Explore Now AssistNow Assist deployed across 1,200 claims agents with grounded summarization and policy-aware draft responses.
Same Fabric
Custom applications on the Now Platform share identity, CMDB, and reporting with the rest of the platform, eliminating the need for separate SSO integration, orphaned data, or isolated reporting.
Why Now Platform →Faster to First Use
App Engine Studio and Workflow Studio compress build time, with most applications reaching pilot within six to eight weeks.
Our Velocity →Lower TCO
Custom applications require no new infrastructure, no separate licensing, and no additional vendor support contract, with total cost of ownership measured at approximately 40 percent below equivalent bespoke builds.
TCO Modelling →Engineered, Not Assembled
Mergen treats custom applications as production engineering, incorporating source control, automated testing, error budgets, and operational runbooks, so citizen developers can extend them safely.
Engineering Standards →CUSTOM APP SUCCESS
Real custom-app builds across manufacturing, healthcare, banking, and insurance — measured in weeks-to-go-live and adoption rate.
See All Custom App Stories →Manufacturing Conglomerate
to first production use
Non-conformance reporting app for 3,000 quality engineers across 14 plants.
Read Case Study →Global Manufacturer
onboarding time (was 21d)
End-to-end onboarding flow across HRSD + ITSM + custom badging app.
Read Case Study →Healthcare Network
KPIs on one scorecard
Performance Analytics exec scorecard refreshed nightly, used in monthly review.
Read Case Study →Insurance Carrier
reduction in handle time
Now Assist deployed to 1,200 claims agents with grounded draft responses.
Read Case Study →From App Engine and Workflow Studio to Performance Analytics and Now Assist, Mergen designs and delivers custom applications built on the Now Platform.
30-minute call with a senior app developer to scope and ballpark a build.
Half-day workshop where we co-design the data model, workflow, and UI with your stakeholders.
See custom apps that replaced SharePoint, Excel, and email for 1,000+ users.
Fixed-scope custom-app build scoped in 48 hours.