Mergen decomposes monolithic billing, order, and provisioning systems into modular, API-led services, replacing the parts that cost you most.
Mergen wrapped a 20-year-old order-management monolith in TM Forum Open APIs and progressively replaced the activation engine.
Mergen modernises NOC operations with discovery, correlation, and automated remediation, so engineers focus on exceptions while routine alarms resolve themselves.
Mergen deployed ITOM + AIOps across 5 NOC sites; top 50 alarm patterns are now resolved without human touch.
Mergen designs B2B and B2B2X plays: private networks, edge-compute platforms, and slice-aware billing that turns capability into product.
Mergen launched a private-5G + edge-compute offering for industrial customers, fully orchestrated through the existing BSS catalog.
Mergen modernises contact centres with conversational AI, intelligent routing, and authenticated servicing that lift resolution and lower cost to serve.
Mergen replaced legacy IVR/contact stacks with conversational AI + CSM; 3M calls deflected annually with 4.8/5 CSAT.
Standards-aligned
Our reference architectures align with TM Forum Open APIs, ETSI MANO, and 3GPP standards, so what we build interoperates with the wider ecosystem.
Network + IT
Most consultancies do IT or network. We do both, so service models reflect what is actually happening across the network, not just the systems above it.
AI in Production
Conversational AI, AIOps, and demand-forecasting models running in production at telcos serving 100M+ subscribers, not proof-of-concept demos.
Outcomes
Engagements scoped to MTTR, deflection rate, NPS, ARPU lift, and OPEX reduction. We measure weekly.
TELECOM SUCCESS
Real outcomes for tier-1 carriers, regional MNOs, and managed-service providers — measured in deflection rate, MTTx, ARPU, and OPEX.
See All Telecom Stories →Cable MSO
Cross-product resolution: down 56%
A cable MSO with mobile-virtual-network operations unified ITSM across cable + wireless service desks. Cross-product issue resolution dropped 56%.
Explore Industry →Satellite Provider
Outage response time: down
A satellite provider unified ITOM across 24 ground stations + network ops. Outage response time down 51%.
Explore Industry →Wireless Tower Operator
On-time rate: 64% → 89%
A wireless tower operator managed $800M in active deployment + colocation projects on ServiceNow SPM. Project on-time rate up from 64% to…
Explore Industry →Mobile MVNO
Cost per acquisition: down
A mobile MVNO built end-to-end customer-acquisition + lifecycle on Marketing Cloud. Cost per acquisition down 28%; churn down 14 points.
Explore Industry →Tier-1 Telco
Field-engineer NPS on HR services: +38 points
A tier-1 telco rolled out HRSD for 14,000 field engineers with mobile-first UX. Field-engineer NPS on HR services up 38 points.
Explore Industry →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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