Tier-1 Carrier
Tier-1 Carrier
78%
faster order activation
Order-to-activate modernization with TM Forum Open APIs across legacy OSS.
Read Case Study →Mergen decomposes monolithic billing, order, and provisioning systems into modular, API-led services, replacing the parts that cost you most.
Explore OSS/BSSMergen wrapped a 20-year-old order-management monolith in TM Forum Open APIs and progressively replaced the activation engine.
Mergen modernises NOC operations with discovery, correlation, and automated remediation, so engineers focus on exceptions while routine alarms resolve themselves.
Explore Network OpsMergen deployed ITOM + AIOps across 5 NOC sites; top 50 alarm patterns are now resolved without human touch.
Mergen designs B2B and B2B2X plays: private networks, edge-compute platforms, and slice-aware billing that turns capability into product.
Explore 5G & EdgeMergen launched a private-5G + edge-compute offering for industrial customers, fully orchestrated through the existing BSS catalog.
Mergen modernises contact centres with conversational AI, intelligent routing, and authenticated servicing that lift resolution and lower cost to serve.
Explore Telco CXMergen replaced legacy IVR/contact stacks with conversational AI + CSM; 3M calls deflected annually with 4.8/5 CSAT.
Standards-aligned
Our reference architectures align with TM Forum Open APIs, ETSI MANO, and 3GPP standards, so what we build interoperates with the wider ecosystem.
Standards Approach →Network + IT
Most consultancies do IT or network. We do both, so service models reflect what is actually happening across the network, not just the systems above it.
Network Capabilities →AI in Production
Conversational AI, AIOps, and demand-forecasting models running in production at telcos serving 100M+ subscribers, not proof-of-concept demos.
AI Practice →Outcomes
Engagements scoped to MTTR, deflection rate, NPS, ARPU lift, and OPEX reduction. We measure weekly.
How We Measure →TELECOM SUCCESS
Real outcomes for tier-1 carriers, regional MNOs, and managed-service providers — measured in deflection rate, MTTx, ARPU, and OPEX.
See All Telecom Stories →Tier-1 Carrier
faster order activation
Order-to-activate modernization with TM Forum Open APIs across legacy OSS.
Read Case Study →Major Telecom Provider
MTTx reduction
ITOM + AIOps across 5 NOC sites; 12,000 engineer-hours/yr reclaimed.
Read Case Study →Regional MNO
ARR new B2B revenue
Private 5G + edge-compute offering, 11 enterprise customers signed in Q1.
Read Case Study →Major Telecom Provider
calls deflected per year
Conversational AI + CSM replacing legacy IVR; 4.8/5.0 CSAT within 90 days.
Read Case Study →OSS/BSS, network ops, 5G monetization, contact-center transformation — let's scope an outcome-led engagement.
Book a 30-minute working session with a senior architect from our telecom practice.
We benchmark your NOC against industry peers and identify the top three automation candidates.
Read how carriers and MNOs have modernized OSS/BSS, network ops, and CX with Mergen.
From a focused pilot to multi-year program — we scope a fixed-outcome engagement in 48 hours.