Banking
Tier-1 Bank
$4M
Y1 from top-12 enhancements
110 enhancement candidates discovered + scored from 6 months of ticket data.
Read Case Study →Mergen runs structured backlog discovery, including process mining, ticket analysis, sentiment surveys, and stakeholder interviews, surfacing enhancement candidates ranked by impact, complexity, and adoption potential.
Discover a BacklogMergen discovered + scored 110 enhancement candidates from 6 months of ticket data; top 12 selected delivered $4M annual value.
Sprint-based delivery against a prioritized backlog ships working features to UAT every two weeks and to production every four weeks, with demos, release notes, and adoption telemetry built into the cadence.
See Our CadenceMergen ran 26 fortnightly sprints, shipped 84 enhancements; adoption telemetry guided priorities each cycle.
Mergen systematically identifies high-volume manual tasks and automates them using ServiceNow Automation Center, IntegrationHub, RPA, and Workflow Studio, with before-and-after measurement so the savings are auditable.
Explore Automation LiftMergen automated 47 manual processes across 12 departments; reclaimed 30,000+ employee hours annually.
Mergen designs and rolls out AI-assist features incrementally through pilot, measurement, and expansion phases, covering knowledge management, virtual agents, and grounded summarization, with audit trails and clear success metrics for each use case.
Plan an AI RolloutMergen piloted Now Assist with 200 contact-center agents, expanded to 1,500 once draft acceptance hit 70%.
Compounding Value
Continuous enhancement compounds value over time, as each cycle adds capability, validates a hypothesis, and informs the next priority, unlike annual programs that lose institutional knowledge between cycles.
Compounding Effect →Adoption-Led
Mergen measures actual usage rather than stated preference, shifting priority based on real adoption data rather than the most vocal stakeholder.
Adoption Approach →Risk-Managed
Two-week sprints combined with automated regression testing keep each release small, containing failures locally and enabling fast recovery without relying on large, high-risk deployment cycles.
Risk Model →Outcomes
Every 90 days, Mergen reports dollarized outcomes, including savings, revenue, and adoption, and defines the next 90-day plan with stakeholders.
Quarterly Reviews →ENHANCEMENT SUCCESS
Real outcomes from sustained enhancement programs across financial services, healthcare, telecom, and the public sector.
See All Enhancement Stories →Tier-1 Bank
Y1 from top-12 enhancements
110 enhancement candidates discovered + scored from 6 months of ticket data.
Read Case Study →Healthcare Network
adoption lift in Y1
26 fortnightly sprints + 84 enhancements live across HRSD + ITSM.
Read Case Study →Government Agency
annual hours reclaimed
47 processes automated across 12 departments in 9 months.
Read Case Study →Major Telecom Provider
handle-time reduction
Now Assist piloted on 200 agents, scaled to 1,500 once 70% draft acceptance hit.
Read Case Study →From backlog discovery to sprint-based releases, automation, and AI-assist, Mergen designs continuous enhancement programs built for compounding value.
30-minute call with a senior enhancement lead.
Two-week diagnostic that produces a scored, prioritized enhancement backlog.
See how peers ship 80+ enhancements / yr with measurable adoption gains.
Quarterly sprint program scoped in 48 hours.