Measured outcomes
240+ enhancements shipped over 3 years
Cumulative outcome: $80M
Adoption growth: +34 percentage points over the 3 years
A global bank had finished its initial ServiceNow rollout and wanted to keep delivering value through continuous enhancement — but lacked the in-house capacity for a sustained programme.
3-year continuous-enhancement programme. Quarterly backlog review with stakeholders. Sprint-based delivery (2-week cadence). Adoption telemetry guides priority. Outcome reporting at quarterly board level.
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