Mergen decomposes monoliths into resilient services, wrapping legacy cores with API gateways and migrating workloads to cloud-native platforms through every release window.
Mergen consolidated 11 legacy ITSM tools onto ServiceNow and shipped a unified incident workbench used by branch staff, ops, and compliance.
Mergen builds automated control libraries that continuously ingest audit evidence, tie controls to regulatory frameworks, and surface gaps to risk teams in real time.
Automated evidence collection across 200+ controls; auditors get read-only dashboards instead of weeks of email back-and-forth.
Mergen designs digital onboarding, servicing, and self-service flows, instrumented end-to-end so product teams can see drop-off and intervene before customers disengage.
Time-to-decision dropped from 11 days to 36 hours; NPS improved 38 points within two quarters.
Mergen modernises claims from FNOL through settlement, automates underwriting workbenches, and stands up portals giving policyholders, brokers, and adjusters a single view.
Mergen automated FNOL triage and assignment for 1.2M annual claims; fast-tracked cases close 5× faster than manual triage.
Regulated by Design
Every architecture decision passes through a risk and resilience review. We design for the major regulatory frameworks from sprint zero, not as a retrofit.
Engineering Depth
We've migrated regulated workloads to AWS, Azure, and GCP, and we're equally comfortable optimising what stays on-prem, guided by each workload's needs.
Data-grade Integration
Decade-plus experience integrating with Temenos, Finacle, FIS, Murex, Guidewire, and bespoke cores. Our integration layer is testable, observable, and reversible.
Outcomes
Engagements scoped against business KPIs: MTTR, NPS, straight-through processing, and audit pass rate. Measured against outcomes, not billable hours.
BFSI SUCCESS
Real outcomes for tier-1 banks, insurers, and securities firms — measurable in MTTR, NPS, audit posture, and operational cost.
See All BFSI Stories →ServiceNow + Azure OpenAI Integration at a Top-30 European Bank
Now Assist live in production with EU data residency
A regulated European bank wired Azure OpenAI into ServiceNow Now Assist for case-summarization while keeping data residency intact.
Explore Industry →Databricks + ServiceNow CSDM for Service-Health Correlation
Service-health view validated in outage drill (resolved faster than baseline)
A retail bank correlated 18 observability tools to ServiceNow CSDM via Databricks — service-health view that survived an outage drill.
Explore Industry →Community Bank Coalition
Per-bank ServiceNow cost ~50% of stand-alone benchmark
24 mid-sized US community banks formed a shared-services coalition on ServiceNow — half the cost of going it alone.
Explore Industry →CTO Outcome
Deployment frequency 3.2x year-over-year
A $5B fintech's 4,400-engineer org adopted DORA-aligned SDLC governance on ServiceNow — deploy frequency up 3.2x.
Explore Industry →CDO Outcome
Regulatory close: 8 days → 2 days
A top-20 US bank modernized from 19 data warehouses + lakes to a single Azure Synapse + Data Cloud platform with 91%…
Explore Industry →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
Book a Discovery Call