Retail Banking
Fortune 500 Bank
60%
faster incident resolution
ITSM + ITOM consolidation across 40,000 users; $2.5M annual tooling savings.
Read Case Study →Mergen decomposes monoliths into resilient services, wrapping legacy cores with API gateways and migrating workloads to cloud-native platforms through every release window.
Explore Core BankingMergen consolidated 11 legacy ITSM tools onto ServiceNow and shipped a unified incident workbench used by branch staff, ops, and compliance.
Mergen builds automated control libraries that continuously ingest audit evidence, tie controls to regulatory frameworks, and surface gaps to risk teams in real time.
Explore Risk & ComplianceAutomated evidence collection across 200+ controls; auditors get read-only dashboards instead of weeks of email back-and-forth.
Mergen designs digital onboarding, servicing, and self-service flows, instrumented end-to-end so product teams can see drop-off and intervene before customers disengage.
Explore CXTime-to-decision dropped from 11 days to 36 hours; NPS improved 38 points within two quarters.
Mergen modernises claims from FNOL through settlement, automates underwriting workbenches, and stands up portals giving policyholders, brokers, and adjusters a single view.
Explore Insurance OpsMergen automated FNOL triage and assignment for 1.2M annual claims; fast-tracked cases close 5× faster than manual triage.
Regulated by Design
Every architecture decision passes through a risk and resilience review. We design for the major regulatory frameworks from sprint zero, not as a retrofit.
Our Resilience Approach →Engineering Depth
We've migrated regulated workloads to AWS, Azure, and GCP, and we're equally comfortable optimising what stays on-prem, guided by each workload's needs.
Cloud Capabilities →Data-grade Integration
Decade-plus experience integrating with Temenos, Finacle, FIS, Murex, Guidewire, and bespoke cores. Our integration layer is testable, observable, and reversible.
Integration Practice →Outcomes
Engagements scoped against business KPIs: MTTR, NPS, straight-through processing, and audit pass rate. Measured against outcomes, not billable hours.
How We Measure →BFSI SUCCESS
Real outcomes for tier-1 banks, insurers, and securities firms — measurable in MTTR, NPS, audit posture, and operational cost.
See All BFSI Stories →Fortune 500 Bank
faster incident resolution
ITSM + ITOM consolidation across 40,000 users; $2.5M annual tooling savings.
Read Case Study →Global P&C Carrier
faster claim closure
FNOL automation across 1.2M annual claims; leakage indicators cut $8M/yr.
Read Case Study →Global Investment Bank
audit pass rate, 3 years
Continuous controls monitoring on ServiceNow GRC; 70% less audit prep effort.
Read Case Study →Top 10 US Lender
average time-to-decision
Salesforce FSC + Mergen DocAI; STP rose from 32% to 85% inside two quarters.
Read Case Study →Whether it's core modernization, regulatory automation, or a customer-facing rebuild — let's scope an outcome-led engagement.
Book a 30-minute working session with a senior architect from our banking or insurance practice.
We benchmark your current platform against DORA / BCBS 239 readiness and report findings within two weeks.
Read how Mergen has helped tier-1 banks, insurers, and securities firms deliver measurable outcomes.
Tell us about your initiative; we scope a fixed-outcome engagement in 48 hours.