Measured outcomes
Deployment frequency 3.2x year-over-year
Change failure rate down 41%
Lead time for changes (P50) down 56%
Engineer NPS +9 points (despite increased governance)
4,400 engineers across 240 product teams. SDLC discipline varied wildly. Deployment frequency was below industry leaders. Change failure rate was high. The CTO needed measurable productivity uplift without slowing high-performing teams.
ServiceNow DevOps + SPM as the unified governance layer. DORA metrics + SPACE framework instrumented. CI/CD telemetry flowing to ServiceNow. Top-performing teams’ patterns codified into reference architectures. Bottom-quartile teams paired with platform engineering for uplift coaching.
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