Industry Tag: BFSI

Browse Mergen content

Mergen Named Salesforce Partner of the Year — Financial Services 2027
Salesforce has named Mergen Partner of the Year for Financial Services Cloud — recognition of 11 successful FSC programmes in 2026.
ServiceNow + Azure OpenAI Integration at a Top-30 European Bank
A regulated European bank wired Azure OpenAI into ServiceNow Now Assist for case-summarization while keeping data residency intact.
Databricks + ServiceNow CSDM for Service-Health Correlation
A retail bank correlated 18 observability tools to ServiceNow CSDM via Databricks — service-health view that survived an outage drill.
Community Bank Coalition — Shared Now Platform Across 24 Mid-Sized Banks
24 mid-sized US community banks formed a shared-services coalition on ServiceNow — half the cost of going it alone.
CTO Outcome — Engineering Productivity Programme at a $5B Fintech
A $5B fintech’s 4,400-engineer org adopted DORA-aligned SDLC governance on ServiceNow — deploy frequency up 3.2x.
CDO Outcome — Data Platform Modernization at a Top-20 US Bank
A top-20 US bank modernized from 19 data warehouses + lakes to a single Azure Synapse + Data Cloud platform with 91% lineage coverage.
Insurance Industry Reference Architecture — Life, P&C, Specialty, Reinsurance
A 36-page reference architecture for the insurance industry — covering life, P&C, specialty, and reinsurance carriers.
Payments Processor: Merchant IAM at 240,000-Merchant Scale
A payments processor modernized merchant IAM covering 240,000 merchant accounts. PCI compliance maintained; merchant-onboarding cycle halved.
Specialty MGA: ServiceNow CSM for Broker + Carrier Coordination
A specialty MGA (Managing General Agent) coordinated brokers + carriers on ServiceNow CSM. Submission-to-quote cycle compressed 41%.
National Mortgage Servicer: ITSM for Borrower-Facing IT
A national mortgage servicer with 2M loans modernized borrower-facing IT operations on ServiceNow ITSM. CFPB complaint rate dropped 38%.