Skip to main content

Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

99.999%

Trading-system uptime: 99.999% sustained

96%

Pre-degradation detection rate: 96%

30

MTTx for known patterns: under 30 seconds

12 months

Zero trading-affecting outages over 12 months

The challenge

A capital-markets firm’s trading systems demanded extreme availability. Even brief outages cost millions. Existing monitoring was too slow to catch degradation before it became an outage.

What we built

ITOM with sub-100ms event correlation tuned for trading-system patterns. Pre-correlated outage signatures based on historical incidents. Auto-remediation for known degradation patterns.

Outcomes

Ready to talk
about your next initiative?

Connect with a Mergen architect to scope an outcome-led engagement.

💬

Talk to an Expert

Connect with a certified architect and explore how Mergen can accelerate your transformation.

📋

Get a Free Assessment

Receive a comprehensive platform health check and a prioritized roadmap.

📖

View Success Stories

See how organizations like yours achieved measurable results.

🚀

Start a Project

Ready to go? Tell us about your initiative and we'll scope an engagement in 48 hours.

Contact Book Demo