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CASE STUDY

Capital Markets Firm: ITOM for Trading-System Availability

A capital-markets firm built ITOM coverage for trading systems with sub-100ms event correlation. Trading-system uptime: 99.999% sustained.

May 9, 2026 · 2 min read · By admin
At a glance
99.999% CHANGE
Industry
BFSI
Topics
ITOM · Servicenow
Published
May 2026
Headline outcome
99.999% Trading-system uptime: 99.999% sustained

Measured outcomes

What this programme actually delivered.

99.999%

Trading-system uptime: 99.999% sustained

96%

Pre-degradation detection rate: 96%

30

MTTx for known patterns: under 30 seconds

12 months

Zero trading-affecting outages over 12 months

The challenge

A capital-markets firm’s trading systems demanded extreme availability. Even brief outages cost millions. Existing monitoring was too slow to catch degradation before it became an outage.

What we built

ITOM with sub-100ms event correlation tuned for trading-system patterns. Pre-correlated outage signatures based on historical incidents. Auto-remediation for known degradation patterns.

Outcomes

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