Banking
Fortune 500 Bank
12wk
to ITSM go-live (planned 14)
Incident, Problem, Change, and Service Catalog for 40,000 users.
Read Case Study →Mergen delivers single-module implementations across ITSM, ITOM, HRSD, CSM, and SecOps on a fixed scope, fixed price, and fixed timeline. Discovery concludes with a signed scope document, and delivery follows a sprint-based cadence with weekly stakeholder demonstrations.
Scope a ModuleMergen delivered ITSM (Incident, Problem, Change, Service Catalog) for 40,000 users in 12 weeks. Fixed scope, fixed price.
Mergen designs the data model, identity strategy, and CMDB foundations once, enabling ITSM, ITOM, HRSD, and SecOps to roll out in coordinated waves where each subsequent module integrates cleanly. Wave-based delivery keeps stakeholder complexity manageable throughout the program.
Plan a Multi-Module ProgramITSM → ITOM → CSM → HRSD in four waves; each wave shipped on plan with stakeholder reviews every two weeks.
Mergen's integration practice spans MID Server topology, IntegrationHub flows, custom REST and SOAP APIs, ETL pipelines, and event-driven choreography. Every integration is delivered with monitoring, retry logic, and a complete operational runbook.
Explore IntegrationMergen delivered 47 integrations across policy, claims, billing, and core systems. Every integration has SLA monitoring + automated alerts.
Mergen migrates legacy ITSM tools and consolidates multiple instances using proven scripts, data-mapping templates, and parallel-run strategies that minimize disruption and accelerate timelines compared to full platform replacement approaches.
Plan a MigrationMergen consolidated 11 legacy ITSM tools onto a single ServiceNow instance with 18 months of historical data preserved.
Fixed Scope
Discovery concludes with a signed scope document. Any changes are addressed through an explicit change-control process rather than added as an unplanned billable expense.
How We Scope →Senior Delivery
Senior architects lead delivery, not only the sales process. Day-to-day work is carried out by engineers who have delivered at least five similar implementations.
Meet the Team →Sprint-Based
Stakeholders review working software every two weeks, allowing issues to surface early. Adoption is built into the delivery process rather than addressed only at the end.
Our Methodology →Knowledge Transfer
Pair programming, complete documentation, and a 30-day post-go-live handover ensure the client's platform team can run and extend the solution independently.
Our Handover →IMPLEMENTATION SUCCESS
Real implementations across financial services, telecom, manufacturing, and the public sector — measured in time-to-go-live and downstream business value.
See All Implementation Stories →Fortune 500 Bank
to ITSM go-live (planned 14)
Incident, Problem, Change, and Service Catalog for 40,000 users.
Read Case Study →Global Telco
for 4-module program
ITSM → ITOM → CSM → HRSD in four waves; $30M/yr platform value at full rollout.
Read Case Study →Insurance Carrier
integrations delivered
47 integrations across policy, claims, billing — 99.9% uptime sustained.
Read Case Study →Tier-1 Bank
tools consolidated
Legacy ITSM tool consolidation onto a single ServiceNow instance, $2.5M/yr savings.
Read Case Study →From single-module rollouts to multi-module programs, integration-heavy builds, or migrations, Mergen scopes every engagement toward a fixed, predictable outcome.
30-minute call with a senior delivery architect.
We co-author your scope document in a 2-day workshop with the people who'll use the platform.
See how we've shipped multi-module programs on plan, on budget, with the team intact.
Fixed-scope, fixed-price implementation scoped in 48 hours.