Now Assist
Fortune 500 Enterprise
60%
Efficiency Gain
Comprehensive Now Intelligence deployment delivering measurable efficiency improvements across the organization.
Read Case Study →Mergen deploys Now Assist across ITSM, HRSD, and CSM workflows, generating summaries, recommended actions, and conversational responses grounded in enterprise data.
Explore Now AssistNow Assist deployed across ITSM, HRSD, and CSM with domain-specific grounding and enterprise governance.
Mergen applies machine learning models that classify, prioritize, and route work automatically, reducing manual triage and accelerating resolution across ITSM and HRSD.
Explore PredictivePredictive models across incident, HR, and customer processes with 92% classification accuracy and auto-routing.
Mergen builds virtual agents that resolve common employee and customer requests through natural language conversation, escalating to a human only when necessary.
Explore Virtual AgentMulti-channel virtual agent handling 80% of routine inquiries with NLU, context memory, and smart escalation.
Mergen implements AI-powered search that surfaces relevant knowledge, records, and answers across ServiceNow and connected systems, reducing time spent searching for information.
Explore AI SearchSemantic search across knowledge, documents, and records with federated results and personalized recommendations.
Mergen designs and deploys AI agents using AI Agent Studio, automating multi-step processes across departments while maintaining human oversight and auditability.
Explore AnalyticsReal-time performance analytics with predictive KPIs, threshold alerts, and executive reporting across all modules.
01
Mergen assesses AI readiness and builds a roadmap aligned to business outcomes, with clear ROI projections for automation, predictive intelligence, and generative AI initiatives.
Explore Strategy →02
Mergen delivers Now Intelligence implementations through fixed-scope engagements, certified experts, and proven accelerators that ensure predictable timelines.
Plan Your Project →03
Mergen continuously optimizes AI models and workflows to maximize accuracy, adoption, and measurable business impact.
Explore Optimization →04
Mergen provides 24x7 monitoring, governance, and proactive maintenance for AI-powered workflows, delivered by certified platform experts.
Learn About Support →A structured methodology refined across hundreds of Now Intelligence engagements ensures predictable outcomes and accelerated time-to-value.
Mergen conducts a deep dive into current AI readiness, business objectives, and technical landscape to identify opportunities and constraints.
Mergen crafts a target-state AI architecture and implementation roadmap aligned to business priorities and governance requirements.
Mergen delivers through agile, sprint-based milestones, continuous testing, and stakeholder alignment at every stage of the AI rollout.
Mergen sustains long-term success through continuous model tuning, performance monitoring, and capability transfer to the client's platform team.
NOW INTELLIGENCE SUCCESS
Real outcomes for enterprises — from financial services to healthcare, manufacturing, and government.
See All Now Intelligence Stories →Fortune 500 Enterprise
Efficiency Gain
Comprehensive Now Intelligence deployment delivering measurable efficiency improvements across the organization.
Read Case Study →Healthcare Network
Cost Reduction
Now Intelligence implementation reducing operational costs while improving service quality and compliance.
Read Case Study →Global Manufacturer
Faster Delivery
Rapid Now Intelligence deployment achieving 3x faster time-to-value with proven accelerators and methodology.
Read Case Study →Telecom Provider
User Adoption
Enterprise-wide Now Intelligence rollout achieving exceptional user adoption through change management and training.
Read Case Study →Government Agency
Compliance
Now Intelligence platform achieving full regulatory compliance with automated monitoring and reporting.
Read Case Study →Mergen helps organizations unlock the full value of ServiceNow AI, from generative assistance to autonomous, governed automation.
Connect with a certified architect and explore how Mergen can accelerate your transformation.
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See how organizations like yours achieved measurable results.
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