CASE STUDY

Retailer: Now Assist for Inventory Exception Handling

A specialty retailer used Now Assist to summarize and recommend actions on inventory exceptions across 800 stores. Exception resolution time reduced 56%.

May 9, 2026 · 2 min read · By admin

At a glance

Industry: Retail
Topics: CSM · ITSM · Now Intelligence / AI
Published: May 2026
Headline outcome: 56% Exception resolution time: down 56%

Measured outcomes

What this programme actually delivered.

56%

Exception resolution time: down 56%

38%

Inventory shrinkage attributable to lost exceptions: down 38%

+47%

Inventory team capacity for higher-judgement work: +47%

The challenge

A specialty retailer’s inventory team handled 1,200+ exceptions per week (lost shipments, miscounts, returns mismatches) across 800 stores. Each exception required correlation across systems.

What we built

Now Assist summarizes the cross-system context for each exception (inventory, OMS, returns, store data) and suggests resolution actions based on historical patterns. Inventory team confirms or overrides.

Outcomes

Exception resolution time: down 56%
Inventory shrinkage attributable to lost exceptions: down 38%
Inventory team capacity for higher-judgement work: +47%
Cross-system correlation automated

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Retailer: Now Assist for Inventory Exception Handling

What this programme actually delivered.

The challenge

What we built

Outcomes

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