Measured outcomes
Exception resolution time: down 56%
Inventory shrinkage attributable to lost exceptions: down 38%
Inventory team capacity for higher-judgement work: +47%
A specialty retailer’s inventory team handled 1,200+ exceptions per week (lost shipments, miscounts, returns mismatches) across 800 stores. Each exception required correlation across systems.
Now Assist summarizes the cross-system context for each exception (inventory, OMS, returns, store data) and suggests resolution actions based on historical patterns. Inventory team confirms or overrides.
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