Measured outcomes
Trial activation: 7 months → 4.3 months
Patient enrollment cycle time down 31%
Regulatory audit findings down 64%
Sponsor satisfaction (sponsor NPS) +28 points
The center ran 240 active oncology trials. Trial ops (patient screening, enrollment, study-site coordination, regulatory binders, sponsor communication) lived in email + SharePoint + study-specific spreadsheets. Trial activation was 7 months on average.
ServiceNow Healthcare Workflows as trial ops backbone. Standard trial-activation workflow (regulatory submission tracking, contract negotiation, site readiness, patient outreach kickoff). Patient screening workflow with EMR integration. Sponsor communication portal. Regulatory binder workflow with audit trail.
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