Browse Mergen content

A leading US oncology research center modernized clinical trial ops — patient enrollment cycle time down 31%.

A 32-hospital health system tackled clinician burnout by moving non-clinical workflows off Epic and onto ServiceNow Healthcare Workflows.

A regional health plan rolled out CSM for member services across 2.4M members. Inquiry-resolution time down 38%; CMS Star Rating improved 1 point.

A genomic-research lab built a multi-cloud genomic-data platform. Researcher time-to-results: weeks → hours; HIPAA + IRB compliance maintained.

A behavioral-health network rolled out HRSD for 80-site clinician workforce. Clinician burnout reduced 18%; HR satisfaction up 32 NPS points.

A value-based-care organization built outcomes analytics across 240 PCPs + 14 specialist networks. Quality-metric performance improved across 18 of 22 measures.

A health network deployed NLP to synthesize clinical notes for care-coordination summaries. Care-coordination cycle compressed 47%.

A health system architected multi-cloud (Azure primary, AWS DR) for clinical-workload survivability. 90-min RTO; 15-min RPO; quarterly drills validate readiness.

A health system unified clinical operations (ServiceNow), patient experience (Salesforce Health Cloud), and clinician productivity (Microsoft) onto a shared identity + data fabric.

A multi-state health system built unified cybersecurity covering HIPAA + HITRUST controls plus ransomware readiness. Recovery validation runs quarterly.