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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

90 minutes

RTO for crown clinical workloads: under 90 minutes

15 minutes

RPO: under 15 minutes for critical clinical data

The challenge

A health system’s clinical workloads couldn’t accept single-cloud-vendor risk. Existing DR was a colocation site with 24h RTO — unacceptable for clinical operations.

What we built

Azure primary + AWS DR with cross-cloud replication. Workload-specific RTO/RPO targets enforced as code. Quarterly failover drills. Clinical-workload prioritization framework.

Outcomes

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