Healthcare
Oncology Research Center
31%
Trial activation: 7 months → 4.3 months
A leading US oncology research center modernized clinical trial ops — patient enrollment cycle time down 31%.
Explore Industry →Mergen integrates Epic, Cerner, and Meditech estates with ServiceNow HRSD and ITSM, giving nurses, physicians, and operations teams a unified view of every request, from access provisioning to bed management to equipment service, returning time to the bedside.
Mergen unified service delivery across 18,000 employees with HRSD and CSM, automating onboarding and intelligent case routing.
Mergen designs and engineer's patient portals, scheduling, intake, and digital front-door experiences on Salesforce Health Cloud and ServiceNow CSM, instrumented end-to-end so care teams can see drop-off and intervene before patients disengage.
Mergen rolled out a digital front door — symptom checker, scheduling, virtual visit hand-off — in 11 weeks across 4 service lines.
Mergen modernises prior authorization, claims submission, and denial management on ServiceNow and Salesforce, with ML-assisted classification that routes exceptions to the right specialists, accelerating cash collection and freeing staff for higher-value work.
Prior-auth automation across 14 specialties; ML model classifies 78% of denials for one-click resubmission.
Mergen builds healthcare data platforms on Azure, AWS, and Snowflake with compliant ingestion, FHIR-native interoperability, and governance built in, so analytics teams can unlock data while compliance stays assured.
Mergen stood up a FHIR-native lakehouse on Azure feeding 22 BI dashboards and 4 ML models — fully HITRUST-aligned.
Compliance Native
We design with regulation in mind from the start, not as a retrofit. Our cloud reference architectures are compliance-aligned and audit-ready.
EHR integration
Years of experience integrating with the major EHRs, surfacing context where clinicians need it without forcing them to leave the chart.
Patient-centered design
We start with patient and clinician journey maps, not platform features. Every workflow is justified by a real user need.
Outcomes
Engagements are scoped against time-to-care, NPS, denial rate, audit posture. Real metrics, measured weekly.
HEALTHCARE SUCCESS
Real outcomes for hospitals, integrated networks, payers, and pharma manufacturers — measured in patient access, clinician hours saved, and audit posture.
See All Healthcare Stories →Oncology Research Center
Trial activation: 7 months → 4.3 months
A leading US oncology research center modernized clinical trial ops — patient enrollment cycle time down 31%.
Explore Industry →CMO (Medical) Outcome
Non-clinical task time down from to 11% of shift
A 32-hospital health system tackled clinician burnout by moving non-clinical workflows off Epic and onto ServiceNow Healthcare Workflows.
Explore Industry →Regional Health Plan
Inquiry-resolution time: down
A regional health plan rolled out CSM for member services across 2.4M members. Inquiry-resolution time down 38%; CMS Star Rating improved 1…
Explore Industry →Genomic Research Lab
Researcher time-to-results: weeks → hours
A genomic-research lab built a multi-cloud genomic-data platform. Researcher time-to-results: weeks → hours; HIPAA + IRB compliance maintained.
Explore Industry →Behavioral Health Network
Clinician burnout score
A behavioral-health network rolled out HRSD for 80-site clinician workforce. Clinician burnout reduced 18%; HR satisfaction up 32 NPS points.
Explore Industry →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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