Provider
Hospital Network
45%
lower patient wait times
HRSD + CSM deployment across 18,000 employees and 12 facilities — 90% portal adoption in Q1.
Read Case Study →Mergen integrates Epic, Cerner, and Meditech estates with ServiceNow HRSD and ITSM, giving nurses, physicians, and operations teams a unified view of every request, from access provisioning to bed management to equipment service, returning time to the bedside.
Explore Clinical OpsMergen unified service delivery across 18,000 employees with HRSD and CSM, automating onboarding and intelligent case routing.
Mergen designs and engineer's patient portals, scheduling, intake, and digital front-door experiences on Salesforce Health Cloud and ServiceNow CSM, instrumented end-to-end so care teams can see drop-off and intervene before patients disengage.
Explore Patient ExperienceMergen rolled out a digital front door — symptom checker, scheduling, virtual visit hand-off — in 11 weeks across 4 service lines.
Mergen modernises prior authorization, claims submission, and denial management on ServiceNow and Salesforce, with ML-assisted classification that routes exceptions to the right specialists, accelerating cash collection and freeing staff for higher-value work.
Explore Revenue CyclePrior-auth automation across 14 specialties; ML model classifies 78% of denials for one-click resubmission.
Mergen builds healthcare data platforms on Azure, AWS, and Snowflake with compliant ingestion, FHIR-native interoperability, and governance built in, so analytics teams can unlock data while compliance stays assured.
Explore Healthcare DataMergen stood up a FHIR-native lakehouse on Azure feeding 22 BI dashboards and 4 ML models — fully HITRUST-aligned.
Compliance Native
We design with regulation in mind from the start, not as a retrofit. Our cloud reference architectures are compliance-aligned and audit-ready.
Compliance Approach →EHR integration
Years of experience integrating with the major EHRs, surfacing context where clinicians need it without forcing them to leave the chart.
Integration Practice →Patient-centered design
We start with patient and clinician journey maps, not platform features. Every workflow is justified by a real user need.
Our Methodology →Outcomes
Engagements are scoped against time-to-care, NPS, denial rate, audit posture. Real metrics, measured weekly.
How We Measure →HEALTHCARE SUCCESS
Real outcomes for hospitals, integrated networks, payers, and pharma manufacturers — measured in patient access, clinician hours saved, and audit posture.
See All Healthcare Stories →Hospital Network
lower patient wait times
HRSD + CSM deployment across 18,000 employees and 12 facilities — 90% portal adoption in Q1.
Read Case Study →Multi-State Health System
increase in self-scheduling
Digital front door — symptom checker, scheduling, virtual visit hand-off — across 4 service lines.
Read Case Study →Regional Health System
accelerated annual cash collection
Prior-auth automation + ML-assisted denial classification across 14 specialties.
Read Case Study →Academic Medical Center
faster query-to-insight
FHIR-native lakehouse on Azure, HITRUST-certified, 22 BI dashboards, 4 ML models.
Read Case Study →Whether it's a clinician-facing service portal or a HIPAA-aligned data platform — let's scope an outcome-led engagement.
Book a 30-minute working session with a senior architect from our healthcare practice.
We map two clinician or patient workflows and identify the top three automation opportunities.
Read how providers and payers have transformed access, billing, and analytics with Mergen.
From a focused pilot to a multi-year program — we scope a fixed-outcome engagement in 48 hours.