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CASE STUDY

Behavioral Health Network: HRSD for 80-Site Clinician Workforce

A behavioral-health network rolled out HRSD for 80-site clinician workforce. Clinician burnout reduced 18%; HR satisfaction up 32 NPS points.

May 9, 2026 · 2 min read · By admin
At a glance
-18% CHANGE
Industry
Healthcare
Topics
HRSD · Servicenow
Published
May 2026
Headline outcome
-18% Clinician burnout score: -18%

Measured outcomes

What this programme actually delivered.

-18%

Clinician burnout score: -18%

+32

HR NPS: +32 points

47%

Credentialing cycle: down 47%

+8

Clinician retention: +8 percentage points Y1

The challenge

A behavioral-health network operating across 80 sites struggled with clinician retention. Administrative friction (credentialing, licensing, scheduling) was a contributor to burnout.

What we built

HRSD with behavioral-health-specific workflows — credentialing, multi-state licensing tracking, on-call coordination. Mobile-first for clinicians spending most time at patient sites.

Outcomes

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