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CASE STUDY

Health System: ServiceNow + Salesforce + Microsoft for Clinical + Patient Experience

A health system unified clinical operations (ServiceNow), patient experience (Salesforce Health Cloud), and clinician productivity (Microsoft) onto a shared identity + data fabric.

May 9, 2026 · 2 min read · By admin
At a glance
100% CHANGE
Industry
Healthcare
Topics
Microsoft · Salesforce · Servicenow
Published
May 2026
Headline outcome
100% Patient-context preservation: 100% across platforms

Measured outcomes

What this programme actually delivered.

100%

Patient-context preservation: 100% across platforms

47%

Clinician time on context-finding: down 47%

+22

Patient NPS on multi-channel experience: +22 points

The challenge

A health system’s clinical staff worked across multiple platforms. Patient-experience teams used Salesforce Health Cloud; IT used ServiceNow; clinicians used Microsoft 365. Patient context didn’t flow between them.

What we built

Tri-platform integration with shared HIPAA-compliant identity, patient-context propagation across platforms, embedded workflows in clinician-facing surfaces. Continuous-context patient record visible in all three.

Outcomes

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