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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

47%

Care-coordination cycle: down 47%

91%

Summary accuracy (clinician-confirmed): 91%

4

Care-gap identification: 4× faster

The challenge

A health network’s care-coordination teams synthesized clinical notes from multiple providers manually — reading EHR documentation, assembling timelines, identifying care-gap patterns. Time-consuming and error-prone.

What we built

NLP pipeline grounded on the network’s clinical corpus. Generates care-coordination summaries with explicit citations to source notes. HIPAA + 21 CFR audit trails.

Outcomes

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