Browse Mergen content

A 9-hospital network unified four legacy service desks onto a single ServiceNow ITSM instance with clinician-grade SLAs. Critical-incident MTTR dropped from 38 minutes to 11.

A healthcare network deployed ITOM with discovery, service mapping, and event correlation on clinical systems. EHR availability sustained at 99.99% across cutover and upgrades.

An academic medical centre achieved HITRUST CSF certification with continuous-monitoring evidence collected from ServiceNow SecOps. Audit-prep effort reduced 84%.

A 12-facility, 18,000-employee health system unified HR and patient services on ServiceNow — cutting patient wait times 45% and lifting clinician satisfaction by 22 NPS points.

A recorded 45-minute session walking through three Mergen-led Now Assist deployments — pilot to scale — across BFSI, healthcare, and telecom.