A 9-hospital network unified four legacy service desks onto a single ServiceNow ITSM instance with clinician-grade SLAs. Critical-incident MTTR dropped from 38…
Read more →A healthcare network deployed ITOM with discovery, service mapping, and event correlation on clinical systems. EHR availability sustained at 99.99% across cutover…
Read more →An academic medical centre achieved HITRUST CSF certification with continuous-monitoring evidence collected from ServiceNow SecOps. Audit-prep effort reduced 84%.
Read more →A 12-facility, 18,000-employee health system unified HR and patient services on ServiceNow — cutting patient wait times 45% and lifting clinician satisfaction…
Read more →A recorded 45-minute session walking through three Mergen-led Now Assist deployments — pilot to scale — across BFSI, healthcare, and telecom.
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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