Skip to main content

CASE STUDY

Academic Medical Centre: HITRUST CSF Continuous Monitoring on SecOps

An academic medical centre achieved HITRUST CSF certification with continuous-monitoring evidence collected from ServiceNow SecOps. Audit-prep effort reduced 84%.

May 9, 2026 · 2 min read · By admin
At a glance
84% CHANGE
Industry
Healthcare
Topics
Compliance · SecOps / GRC · Servicenow
Published
May 2026
Headline outcome
84% Audit-prep effort: down 84%

Measured outcomes

What this programme actually delivered.

84%

Audit-prep effort: down 84%

The challenge

An academic medical centre needed HITRUST CSF certification but found the annual evidence-collection cycle consumed 6 weeks of effort across 18 staff. Repeating this annually was unsustainable.

What we built

ServiceNow SecOps + GRC with HITRUST control-mapping. Each control has automated evidence sources (logs, policies, configurations). Auditors receive read-only access to evidence dashboards instead of being walked through individual artefacts.

Outcomes

More from Case Study

View all case studies →
1 KEY METRIC
Case Study

Major Airport Authority — Operations Platform Modernization

A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.

Read →
7 months BEFORE 4.3 months AFTER
Case Study

Oncology Research Center — Clinical Trial Operations on ServiceNow

A leading US oncology research center modernized clinical trial ops — patient enrollment cycle time down 31%.

Read →
+21 KEY METRIC
Case Study

Major Museum Network — Visitor Experience + Operations Platform

A major museum network with 21 institutions unified visitor experience + operations on ServiceNow — 18M annual visitors.

Read →

Planning Your Next Initiative?

Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.

Book a Discovery Call