Measured outcomes
EHR availability 99.99% sustained for 12 months including upgrades
Time-to-detection on clinical outages down 91%
92% of clinical incidents caught proactively (before clinicians noticed)
4,200 clinical assets discovered and mapped
A healthcare network running Epic, Cerner ancillaries, lab systems, and PACS imaging had no unified view of clinical-systems availability. Outages were detected by clinicians complaining, not monitoring.
ITOM discovery covering 4,200 clinical IT assets, service maps for the 30 most critical clinical applications, and event correlation that creates incidents only for genuinely impactful patterns. Operational dashboards for the clinical-engineering team show real-time availability per service.
Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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