Module / Topic: Now Intelligence / AI

Browse Mergen content

Webinar — CDO Data Strategy in the Generative AI Era
For CDOs — what changes in data strategy when generative AI is consuming everything, and what doesn’t.
ServiceNow + Azure OpenAI Integration at a Top-30 European Bank
A regulated European bank wired Azure OpenAI into ServiceNow Now Assist for case-summarization while keeping data residency intact.
Chief Customer Officer Outcome — CSM Transformation at a Major Airline
A flag-carrier airline rebuilt customer service after irregular-operations chaos — CSAT +22 points and call AHT down 31%.
Private Bank: Now Assist for Wealth Advisor Productivity
A private bank deployed Now Assist on its 1,800 wealth advisors. Client-meeting prep time reduced 47%; cross-sell opportunity surfacing automated.
Telecom Modernization Framework — From OSS/BSS to Customer-First Operations
A 28-page framework for telecom modernization — OSS/BSS evolution, customer-experience platforms, and AI-augmented network operations.
State Agency: GenAI-Assisted Citizen-Inquiry Response
A state agency deployed GenAI to draft responses to citizen inquiries with policy-grounded responses. Citizen-inquiry response time down 56%.
Health Network: Now Assist for Clinical Documentation
A multi-state health system deployed Now Assist on clinical-documentation workflows. Clinician note-taking time reduced 38%.
Retailer: Now Assist for Inventory Exception Handling
A specialty retailer used Now Assist to summarize and recommend actions on inventory exceptions across 800 stores. Exception resolution time reduced 56%.
Enterprise AI Governance: From Pilot to Production at Scale
A 32-page governance framework for enterprise AI — model risk management, audit trails, explainability, and the operating model that scales.
GenAI Grounding Patterns That Actually Work in Production
Most GenAI deployments fail at grounding. Three production patterns that actually work — drawn from regulated-industry deployments.