A regulated European bank wired Azure OpenAI into ServiceNow Now Assist for case-summarization while keeping data residency intact.
Read more →For CDOs — what changes in data strategy when generative AI is consuming everything, and what doesn't.
Read more →A private bank deployed Now Assist on its 1,800 wealth advisors. Client-meeting prep time reduced 47%; cross-sell opportunity surfacing automated.
Read more →A 28-page framework for telecom modernization — OSS/BSS evolution, customer-experience platforms, and AI-augmented network operations.
Read more →A state agency deployed GenAI to draft responses to citizen inquiries with policy-grounded responses. Citizen-inquiry response time down 56%.
Read more →A multi-state health system deployed Now Assist on clinical-documentation workflows. Clinician note-taking time reduced 38%.
Read more →A specialty retailer used Now Assist to summarize and recommend actions on inventory exceptions across 800 stores. Exception resolution time reduced 56%.
Read more →A 32-page governance framework for enterprise AI — model risk management, audit trails, explainability, and the operating model that scales.
Read more →Most GenAI deployments fail at grounding. Three production patterns that actually work — drawn from regulated-industry deployments.
Read more →A global insurer deployed GenAI summarization on 1.8M annual claims, summarizing the case timeline at handler login. Average handle time down 41%.
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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