Measured outcomes
Now Assist live in production with 100% EU data residency
Case summarization saves agents ~3.2 minutes per case
Pattern reused by 4 other regulated subsidiaries
The bank wanted Now Assist case-summarization but couldn’t use the default LLM hosting (data residency mandates kept everything in EU + Swiss). Azure OpenAI in EU regions was the approved path. The integration pattern wasn’t standard.
Now Assist configured to call into Azure OpenAI EU instances via the firm’s API gateway. PII-redaction at the gateway layer. Audit logging on every prompt + response. Eval framework for hallucination + accuracy. Compliance pre-approved each model + prompt template.
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