Measured outcomes
Routing accuracy: 91% (handler-confirmed)
Average handle time: down 33%
Claims-handler time on triage: down 47% (more time on high-judgement work)
2,400 handlers trained on the new flow
A global insurer’s claims handlers spent 8-12 minutes per claim doing initial triage — reading documents, classifying, routing. With 1.8M annual claims, that’s significant labour cost.
Now Assist trained on the insurer’s claims corpus (with full audit trail and grounding). At intake, Now Assist suggests classification, severity, and initial routing. Claims handler reviews and confirms (or overrides). All decisions logged for model improvement.
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