Browse Mergen content

A 14-credit-union cooperative deployed shared-services HRSD. Cross-credit-union employee mobility enabled; cost per HR transaction down 47%.

A Registered Investment Advisor with $14B AUM rolled out Sales Cloud + FSC for 240 advisors. AUM growth from existing clients up 21%.

A global investment bank deployed sub-second SecOps detection across 14 trading floors. Trading-related security incidents down 89%; zero trading disruptions.

A capital-markets firm built ITOM coverage for trading systems with sub-100ms event correlation. Trading-system uptime: 99.999% sustained.

A global reinsurer rebuilt cedent + broker inquiry management on Service Cloud. Inquiry-response time down 47%; broker NPS up 26 points.

A global bank’s 22-market multi-cloud strategy aligned workload placement to data-residency, concentration-risk, and regulatory-resilience rules.

A tier-1 bank integrated ServiceNow (back-office), Salesforce (front-office), Microsoft (productivity) into a unified employee + customer experience.

A life insurer extended HRSD to support broker network operations alongside internal HR. Broker operations cycle time down 38%.

A global bank consolidated multi-vector cybersecurity (DDoS, phishing, insider threat, account takeover) on a unified ServiceNow SecOps + Splunk SIEM stack.

Mergen ran a 3-year continuous enhancement programme on a global bank’s ServiceNow estate. 240+ enhancements shipped; cumulative outcome $80M.