Measured outcomes
Broker operations cycle: down 38%
Broker NPS on operations: +34 points
License-renewal compliance: 99.4%
A life insurer’s broker network needed support similar to internal employees — onboarding, license tracking, commission inquiries, training enrollment. The existing channel-management system did some of this; the legacy HR system did the internal half. Brokers fell through cracks.
HRSD extended to broker operations with broker-specific service catalogs. License-tracking with renewal reminders. Commission-inquiry workflows. Training enrollment. Same platform as internal HR with appropriate isolation.
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