CASE STUDY

Credit Union Network: HRSD for 14-Member Cooperative

A 14-credit-union cooperative deployed shared-services HRSD. Cross-credit-union employee mobility enabled; cost per HR transaction down 47%.

May 9, 2026 · 2 min read · By admin

At a glance

Industry: BFSI
Topics: HRSD · Servicenow
Published: May 2026
Headline outcome: 47% Cost per HR transaction: down…

Measured outcomes

What this programme actually delivered.

47%

Cost per HR transaction: down 47%

14 CUs on shared platform with appropriate isolation

The challenge

A 14-member credit union cooperative shared back-office services but each had its own HR system. Cross-credit-union employee mobility was administratively painful.

What we built

Shared HRSD covering all 14 credit unions with credit-union-specific autonomy. Unified onboarding for cross-CU mobility. Aggregated reporting at cooperative level.