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Resources

53 total
Press Release

Mergen Named Salesforce Partner of the Year — Financial Services 2027

Salesforce has named Mergen Partner of the Year for Financial Services Cloud — recognition of 11 successful FSC programmes in 2026.

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100% CHANGE
Case Study

ServiceNow + Azure OpenAI Integration at a Top-30 European Bank

A regulated European bank wired Azure OpenAI into ServiceNow Now Assist for case-summarization while keeping data residency intact.

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4x
Case Study

Databricks + ServiceNow CSDM for Service-Health Correlation

A retail bank correlated 18 observability tools to ServiceNow CSDM via Databricks — service-health view that survived an outage drill.

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50% CHANGE
Case Study

Community Bank Coalition — Shared Now Platform Across 24 Mid-Sized Banks

24 mid-sized US community banks formed a shared-services coalition on ServiceNow — half the cost of going it alone.

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3.2x
Case Study

CTO Outcome — Engineering Productivity Programme at a $5B Fintech

A $5B fintech's 4,400-engineer org adopted DORA-aligned SDLC governance on ServiceNow — deploy frequency up 3.2x.

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8 days BEFORE 2 days AFTER
Case Study

CDO Outcome — Data Platform Modernization at a Top-20 US Bank

A top-20 US bank modernized from 19 data warehouses + lakes to a single Azure Synapse + Data Cloud platform with 91%…

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Whitepaper / eBook

Insurance Industry Reference Architecture — Life, P&C, Specialty, Reinsurance

A 36-page reference architecture for the insurance industry — covering life, P&C, specialty, and reinsurance carriers.

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7d BEFORE 2 AFTER
Case Study

Payments Processor: Merchant IAM at 240,000-Merchant Scale

A payments processor modernized merchant IAM covering 240,000 merchant accounts. PCI compliance maintained; merchant-onboarding cycle halved.

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21% CHANGE
Case Study

Independent RIA Firm: Sales Cloud + Financial Services Cloud for Advisor Productivity

A Registered Investment Advisor with $14B AUM rolled out Sales Cloud + FSC for 240 advisors. AUM growth from existing clients up…

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89% CHANGE
Case Study

Global Investment Bank: Trading-Floor SecOps with Sub-Second Detection

A global investment bank deployed sub-second SecOps detection across 14 trading floors. Trading-related security incidents down 89%; zero trading disruptions.

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