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CASE STUDY

Wireless Tower Operator: SPM for $800M Deployment Portfolio

A wireless tower operator managed $800M in active deployment + colocation projects on ServiceNow SPM. Project on-time rate up from 64% to 89%.

May 9, 2026 · 2 min read · By admin
At a glance
64% BEFORE 89% AFTER
Industry
Telecom
Topics
Servicenow · SPM
Published
May 2026
Headline outcome
64% On-time rate: 64% → 89%

Measured outcomes

What this programme actually delivered.

64%

On-time rate: 64% → 89%

$28M

$28M in cost-overrun mitigation

22%

Tenant time-to-revenue: down 22%

The challenge

A wireless tower operator had $800M in active tower deployment + tenant colocation projects. Cross-project resource conflicts surfaced too late.

What we built

SPM with deployment-specific workflows: site acquisition, structural engineering, tenant onboarding, equipment installation. Resource heatmaps showing engineer + crew contention.

Outcomes

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