Measured outcomes
Field-engineer NPS on HR services: +38 points
HR-related field-engineer ticket volume: up 4× (engaged use, not problem)
HR-issue resolution: down 67% for field cases
Mobile adoption: 91%
A tier-1 telco’s 14,000 field engineers (network installation, maintenance, repair) had limited access to HR services through corporate systems. Mobile-first design was non-existent in their HR tooling.
HRSD with mobile-first UX optimized for field engineers — quick-actions, voice-driven inputs, offline-capable. Role-aware service catalog focused on the 12 services field engineers actually use.
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