A Fortune 50's 280-attorney legal department moved off email + SharePoint onto ServiceNow Legal Service Delivery — matter cycle time down 32%.
Read case study →A Fortune 100 industrial conglomerate consolidated 14 finance shared service centres into 3 hubs on ServiceNow, retiring 9 legacy ticketing tools.
Read case study →A global CPG built a tier-1+tier-2 supplier-risk early warning system after 3 disruptive years (pandemic, Suez, Red Sea).
Read case study →A B2B industrial distributor launched Commerce Cloud B2B for customer self-service. Order-cycle time down 64%; customer satisfaction up 32 NPS points.
Read case study →An industrial conglomerate integrated Salesforce across 12 BUs with 47 source systems. Single customer record; unified marketing + sales view.
Read case study →A manufacturer rolled out Microsoft 365 with shop-floor-specific patterns. Cross-floor + cross-corporate collaboration measurably improved.
Read case study →An industrial distributor migrated to Dynamics 365 with distribution-specific extensions. Inventory turns up 24%; customer fill-rate up 6 percentage points.
Read case study →An industrial manufacturer rolled out CSM to support its 1,800-distributor network. Distributor-issue resolution down 51%; distributor revenue up 18%.
Read case study →An industrial manufacturer unified cybersecurity across IT + OT with Purdue-model preservation. ICS-targeted incidents detected in minutes, not days.
Read case study →A mid-market manufacturer (3,200 employees) deployed ServiceNow ITSM in 14 weeks fixed-scope. Live on plan, on budget; no surprise change orders.
Read case study →An industrial manufacturer deployed computer-vision quality inspection on 12 high-volume production lines. Defect-detection rate up from 78% to 96%.
Read case study →An industrial manufacturer unified production analytics across 14 plants on Snowflake + Power BI. 60+ dashboards in active daily use.
Read case study →A global enterprise unified monitoring across 12 business units on a single observability platform. Cross-BU incident correlation now possible.
Read case study →A global manufacturing conglomerate with operations on all three clouds built a unified multi-cloud operating model. Per-cloud sprawl down 60%; cross-cloud visibility…
Read case study →An industrial manufacturer built Power BI operational dashboards across 14 plants. Plant managers see real-time KPIs every shift change.
Read case study →An industrial manufacturer migrated from legacy SAP to Dynamics 365 Finance + Supply Chain. ERP go-live in 11 months with no business…
Read case study →An industrial manufacturer built AWS IoT pipelines + data lake covering 240 plants. Predictive-maintenance models on the data lake reduced unplanned downtime…
Read case study →An industrial-products manufacturer deployed Sales Cloud across 1,800 distributors with custom partner-portal flows. Distributor-quoted revenue up 18% in 2 quarters.
Read case study →A 22,000-employee manufacturer rolled out HRSD covering both factory shop-floor and corporate office workforces with role-aware service catalogs.
Read case study →An industrial conglomerate moved its $1.2B annual capital-projects portfolio from spreadsheets to ServiceNow SPM. Portfolio re-allocation cycles compressed from quarterly to weekly.
Read case study →A diversified industrial manufacturer migrated 240 on-premises workloads to Azure with zero unplanned downtime. 38% reduction in infrastructure cost.
Read case study →320% Y1 ROI on Mergen's ITOM rollout for a $4B industrial manufacturer — predictive maintenance, MES integration, and a unified OEE dashboard…
Read case study →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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