Skip to main content

Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

CASE STUDY

Industrial Manufacturer: Dynamics 365 Finance + Supply Chain Migration

An industrial manufacturer migrated from legacy SAP to Dynamics 365 Finance + Supply Chain. ERP go-live in 11 months with no business disruption; close-cycle 60% faster.

May 9, 2026 · 2 min read · By admin
At a glance
11 KEY METRIC
Industry
Manufacturing
Topics
Dynamics 365 · Microsoft
Published
May 2026
Headline outcome
11 11-month go-live, no business disruption

Measured outcomes

What this programme actually delivered.

11

11-month go-live, no business disruption

60%

Month-end close: 60% faster

38%

Total cost of ownership: down 38% vs prior SAP

22

22 customizations rebuilt as standard or Power Platform extensions

The challenge

A mid-market industrial manufacturer ran a 22-year-old SAP implementation with significant customization. Cost-of-ownership was prohibitive; capabilities lagged competitors.

What we built

Dynamics 365 Finance + Supply Chain greenfield with phased data migration. Manufacturing-specific extensions for the customer’s product mix. Power Platform apps for shop-floor integration.

Outcomes

More from Case Study

View all case studys →
Case Study

Commercial Real Estate REIT — Facilities Workflow Across 1,400 Properties

A commercial real estate REIT unified facilities ops across 1,400 properties on ServiceNow Workplace Service Delivery.

Read →
Case Study

Major Airport Authority — Operations Platform Modernization

A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.

Read →
Case Study

Global Shipping Line — Port-Call Management on Now Platform

A top-10 global shipping line digitized port-call coordination across 380 ports — voyage delays cut 22%.

Read →

Ready to talk
about your next initiative?

Connect with a Mergen architect to scope an outcome-led engagement.

💬

Talk to an Expert

Connect with a certified architect and explore how Mergen can accelerate your transformation.
📋

Get a Free Assessment

Receive a comprehensive platform health check and a prioritized roadmap.
📖

View Success Stories

See how organizations like yours achieved measurable results.
🚀

Start a Project

Ready to go? Tell us about your initiative and we'll scope an engagement in 48 hours.
Contact Book Demo