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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

+9

OEE: +9 percentage points across 14 plants

14

14 plants on a single dashboarding standard

The challenge

An industrial manufacturer’s plant managers received daily-batch operational reports — too late to influence the current shift. Decisions were made on yesterday’s data.

What we built

Power BI dashboards fed by streaming pipelines from MES + SCADA. Plant managers see real-time KPIs (throughput, OEE, quality, downtime) at every shift change. Drill-down to line and station level.

Outcomes

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