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Microsoft has named Mergen its US Public Sector Partner of the Year for 2027.

A specialty retailer modernized 87 store-ops apps onto Microsoft Fabric + Power Platform — 6 months end-to-end.

A major US city deployed 80+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department productivity up 38%.

A top law firm shipped 24 Power Platform apps for matter-management workflows. Lawyer time on coordination tasks down 38%.

An energy major shipped 60+ Power Platform apps for field operations across 1,800 sites. Field-team productivity up 28%.

Citizen developers are powerful when governed well. Three patterns that enable scale without losing platform integrity.

A major city government deployed 60+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department-operations productivity up 40%.

An industrial manufacturer built Power BI operational dashboards across 14 plants. Plant managers see real-time KPIs every shift change.

A hospital system shipped 32 Power Platform apps for niche clinical workflows that didn’t justify EHR customization. Clinician hours reclaimed: 14,000+ annually.

An insurance carrier automated 47 claims-side workflows on Power Platform — workforce-allocation, third-party requests, escalations. 28,000 claims-handler hours reclaimed annually.