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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

32

32 apps in production

14,000

Clinician hours reclaimed: 14,000+ annually

3 weeks

Average app development time: under 3 weeks

The challenge

A hospital system had 200+ paper-based or Excel-based clinical workflows that EHR customization couldn’t justify (low volume, high specificity). Clinicians spent hours on these instead of patient care.

What we built

Power Platform CoE with HIPAA-compliant guardrails. 32 apps shipped over 9 months covering rounding checklists, supply requests, equipment service, on-call coordination, and similar workflows. Clinicians self-author apps for their teams.

Outcomes

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