CASE STUDY

State Agency: 47 Power Platform Apps in 6 Months — 30K Hours Reclaimed

A state agency democratized custom-app development with Microsoft Power Platform + a Mergen-trained citizen-developer programme. 47 apps live, 30,000 employee hours reclaimed.

May 9, 2026 · 2 min read · By admin

At a glance

Industry: Public Sector
Topics: Microsoft · Microsoft 365 · Power Platform
Published: May 2026

The challenge

A state agency had a backlog of 200+ low-complexity workflow requests that traditional IT would never get to. Pace of citizen-service delivery was constrained by IT throughput.

What Mergen built

A Power Platform Centre of Excellence with governance guardrails (DLP policies, environment hierarchy, ALM pipelines). A 6-week citizen-developer enablement programme that certified 38 business analysts. A repeatable app-design process that takes a request from concept to live app in 2-4 weeks.

Outcomes (6 months)

47 Power Platform apps shipped to production
30,000 employee hours reclaimed annually from automated workflows
38 certified citizen developers across business units
Zero data-leak incidents (DLP policies + governance held)
IT backlog: down 60%

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State Agency: 47 Power Platform Apps in 6 Months — 30K Hours Reclaimed

The challenge

What Mergen built

Outcomes (6 months)

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