Industry Tag: Public Sector

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Mergen Named Microsoft Partner of the Year — US Public Sector 2027
Microsoft has named Mergen its US Public Sector Partner of the Year for 2027.
Mergen Acquires Specialist ServiceNow Boutique to Strengthen Public Sector Practice
Mergen has acquired a US-based specialist ServiceNow boutique focused on state and local government — adding 140 platform engineers.
Major Airport Authority — Operations Platform Modernization
A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.
Major Museum Network — Visitor Experience + Operations Platform
A major museum network with 21 institutions unified visitor experience + operations on ServiceNow — 18M annual visitors.
Major Zoo Operations — Animal-Care Workflow + Visitor Experience Platform
A major US zoo unified animal-care workflow with visitor experience on ServiceNow — niche but real.
Major Symphony Orchestra — Patron Experience Platform
A major US symphony orchestra unified patron experience on Salesforce — subscription renewal +18%.
State Medicaid Agency — CSM for Member Eligibility Workflows
A US state Medicaid agency replaced 3 legacy intake systems with ServiceNow CSM — 4.2M members, faster eligibility decisions.
Government Industry Reference Architecture — Federal, State, Local
A 30-page reference architecture for government technology — federal civilian + DoD-aligned + state + local + municipal.
Major US City: Power Platform Apps for Citizen + Municipal Operations
A major US city deployed 80+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department productivity up 38%.
Defense Agency: Cybersecurity Programme Across DoD-Aligned Systems
A defense agency hardened cybersecurity across DoD-aligned systems with NIST RMF compliance. Continuous-monitoring evidence collected automatically.