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CASE STUDY

Major US City: Power Platform Apps for Citizen + Municipal Operations

A major US city deployed 80+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department productivity up 38%.

May 9, 2026 · 2 min read · By admin
At a glance
80 KEY METRIC
Industry
Public Sector
Topics
Microsoft · Power Platform
Published
May 2026
Headline outcome
80 80+ apps in production

Measured outcomes

What this programme actually delivered.

80

80+ apps in production

+38%

Department productivity: +38%

62

62 certified citizen developers

The challenge

A major US city’s 14 departments had backlogs of operational improvements that traditional IT couldn’t address. Citizen-services issues stacked up.

What we built

Power Platform CoE with city-specific governance. 80+ apps over 12 months covering permit-tracking, code-enforcement, public-works dispatch, citizen-feedback intake. Citizen-developer enablement.

Outcomes

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