A federal civilian agency replaced legacy systems with Dynamics 365 for citizen service delivery. Service-delivery time down 44%; FedRAMP-aligned.
Read more →A state education department built a student-outcome analytics platform unifying 1,400 districts. Achievement-gap analysis now district-actionable.
Read more →A regional first-responder agency modernized CAD + records management. Dispatch time down 32%; CJIS compliance maintained.
Read more →A 14-municipality cooperative deployed Dynamics 365 for shared back-office services. Per-municipality operations cost down 38%.
Read more →A US state tax authority modernized citizen-facing tax services on Dynamics 365. Filing-completion rate up 18 points; refund-cycle time halved.
Read more →A major city government deployed 60+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department-operations productivity up 40%.
Read more →A state public health agency built real-time outbreak surveillance on Azure with cross-jurisdiction data sharing. Outbreak signal detection: 4× faster.
Read more →A 30-page playbook for federal, state, and local cloud migrations — FedRAMP-aligned landing zones, ATO acceleration, and continuous-monitoring patterns.
Read more →A state agency deployed GenAI to draft responses to citizen inquiries with policy-grounded responses. Citizen-inquiry response time down 56%.
Read more →A state agency built a unified citizen-service portal on Salesforce Service Cloud + Public Sector Solutions. 60% of inquiries now self-served.
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
Book a Discovery Call