Microsoft has named Mergen its US Public Sector Partner of the Year for 2027.
Read more →Mergen has acquired a US-based specialist ServiceNow boutique focused on state and local government — adding 140 platform engineers.
Read more →A major airport authority unified IT, facilities, and stakeholder ops on ServiceNow — 92M passengers annually, zero ops outages.
Read more →A major museum network with 21 institutions unified visitor experience + operations on ServiceNow — 18M annual visitors.
Read more →A major US zoo unified animal-care workflow with visitor experience on ServiceNow — niche but real.
Read more →A major US symphony orchestra unified patron experience on Salesforce — subscription renewal +18%.
Read more →A US state Medicaid agency replaced 3 legacy intake systems with ServiceNow CSM — 4.2M members, faster eligibility decisions.
Read more →A 30-page reference architecture for government technology — federal civilian + DoD-aligned + state + local + municipal.
Read more →A major US city deployed 80+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department productivity up 38%.
Read more →A defense agency hardened cybersecurity across DoD-aligned systems with NIST RMF compliance. Continuous-monitoring evidence collected automatically.
Read more →Whether you're modernizing an existing platform, implementing new capabilities, or exploring AI-driven transformation, Mergen's certified experts will help define the right roadmap, scope, and delivery approach for your business.
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