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Mergen named ServiceNow Elite Partner and Center of Excellence of the Year

Measured outcomes

What this programme actually delivered.

60

60+ Power Platform apps in production

+40%

Department-operations productivity: +40%

42

42 certified citizen developers across departments

The challenge

A major city’s 14 departments had backlogs of operational improvements that traditional IT couldn’t address. Citizen-services issues were stacking up.

What we built

Power Platform CoE for the city. 60+ apps shipped over 12 months covering permit-tracking, code-enforcement, public-works dispatch, citizen-feedback intake. Citizen-developer enablement programme.

Outcomes

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