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CASE STUDY

Major City Government: 60+ Power Platform Apps for Department Operations

A major city government deployed 60+ Power Platform apps across 14 departments. Citizen-services backlog cleared; department-operations productivity up 40%.

May 9, 2026 · 2 min read · By admin
At a glance
60 KEY METRIC
Industry
Public Sector
Topics
Microsoft · Power Platform
Published
May 2026
Headline outcome
60 60+ Power Platform apps in…

Measured outcomes

What this programme actually delivered.

60

60+ Power Platform apps in production

+40%

Department-operations productivity: +40%

42

42 certified citizen developers across departments

The challenge

A major city’s 14 departments had backlogs of operational improvements that traditional IT couldn’t address. Citizen-services issues were stacking up.

What we built

Power Platform CoE for the city. 60+ apps shipped over 12 months covering permit-tracking, code-enforcement, public-works dispatch, citizen-feedback intake. Citizen-developer enablement programme.

Outcomes

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